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posted Jan-17-2012 
![Share](javascript:share_rating({"review_body":"I had placed and order for a book two days ago. During the check out process it said my card had declined. And received no order number. I went and check my bank and the money was taken and I have yet to hear anything back i have called 4-5 times and sent about 3 e-mails and still have not heard anything.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/review\/1166465#comment1166465","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"tashak2865","rating":"1"}, "single");){kind=link}
“Hello tashak2865,
Thank you for leaving feedback regarding your recent order. At this time I ask that you send an email attentioned to the Director of User Services. I will be happy to review your account and get a resolution to your concerns. I apologize you expereinced any troubles, and would like to assist you further. I look forward to your response.
Thanks,
Valorebooks.com”