1/5
posted Jan-02-2012
I purchased 3 items, flea meds for my dog and probiotics for my dog for a total of $90.
The probiotics were feline so I called to see if I could return the item for the dog probiotics but they didn't carry them so I got a return authorization. Sent the 2 bags back, paid for the shipping and got a proof of mailing. Thank god I did that because the company said they never received the return. The post office told me it was delivered and received on Nov. 21st. I emailed customer service and provided them with this information and they insisted that I provide the tracking number which I did. I was then promised a credit. Weeks go by I get no credit so I email CS again, go through the same info over again with all my back up info. I then am told I will get the refund but there will be a $4.95 charge for shipping. Why? I have no idea there was no shipping charges at all on their end. When I emailed them again about the shipping charge I get an email that says do need assistance with this issue still? If so contact our customer service or call our toll free number. I was obviously enraged since they did not respond to the $4.95 shipping charge and responded in kind: Are you insane?
Very dissatisfied doesn't come close to my opinion of this company who I hope is soon out of business. I will help that happen if I can.
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![Share](javascript:share_rating({"review_body":"I purchased 3 items, flea meds for my dog and probiotics for my dog for a total of $90.<br>The probiotics were feline so I called to see if I could return the item for the dog probiotics but they didn\u0027t carry them so I got a return authorization. Sent the 2 bags back, paid for the shipping and got a proof of mailing. Thank god I did that because the company said they never received the return. The post office told me it was delivered and received on Nov. 21st. I emailed customer service and provided them with this information and they insisted that I provide the tracking number which I did. I was then promised a credit. Weeks go by I get no credit so I email CS again, go through the same info over again with all my back up info. I then am told I will get the refund but there will be a $4.95 charge for shipping. Why? I have no idea there was no shipping charges at all on their end. When I emailed them again about the shipping charge I get an email that says do need assistance with this issue still? If so contact our customer service or call our toll free number. I was obviously enraged since they did not respond to the $4.95 shipping charge and responded in kind: Are you insane?<br>Very dissatisfied doesn\u0027t come close to my opinion of this company who I hope is soon out of business. I will help that happen if I can.","link":"http:\/\/www.resellerratings.com\/store\/Entirely_Pets\/comment\/1092641#comment1092641","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Entirely_Pets.jpg","store_name":"Entirely Pets","username":"tanyadobbs","rating":"1"}, "single");){kind=link}