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| RepairSurge / Vorisek Publishing |  |
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| RepairSurge / Vorisek Publishing |  |
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posted May-30-2012 
![Share](javascript:share_rating({"review_body":"This software absoultely blows. They\u0027re a ripoff machine just wanting to get your money for mediocre and the most generic repair advice. Most of it is worthless links. Try to get your money back and they don\u0027t respond. So much for their money back guarantee.","link":"http:\/\/www.resellerratings.com\/store\/RepairSurge_Vorisek_Publishing\/review\/1586316#comment1586316","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RepairSurge_Vorisek_Publishing.jpg","store_name":"RepairSurge \/ Vorisek Publishing","username":"taci","rating":"1"}, "single");){kind=link}
“I am sorry to hear that you did not like the software. I will be happy to address your statements and help you resolve the issue to your satisfaction.
1- "This software absoultely blows. They're a ripoff machine just wanting to get your money for mediocre and the most generic repair advice."
This product has sold tens of thousands of copies with a satisfaction rate that stays around 95%. Not everyone will see things the same way but the vast majority of our users love the software and find the information very helpful. However, for the few who don't, we have a money-back satisfaction guarantee.
2- "Most of it is worthless links."
This is simply not accurate. The software provides a large amount of information, and the helpful links we include for the benefit of our users are simply in addition to that. The list of features includes: Troubleshooting Symptoms, Diagnostic Trouble Codes (DTC), Repair Guides, Illustrations and Diagrams (included in "Automotive Systems" section and also links out to parts catalog diagrams), Recall Information, Technical Service Bulletin (TSB) Summaries, Safety Precautions, Wiring Color Codes, Vehicle Specifications, and more.
3- "Try to get your money back and they don't respond. So much for their money back guarantee."
We have never denied a refund request in the history of our company. If you did not receive a reply then it is likely that your email went into our spam folder. Please send us another email at support@repairsurge.com and we will be glad to help you.
Best Regards,
Pat - Customer Support”