1/5

posted Sep-16-2011

i received the wrong product from notyourmamasknives.com.i emailed them the same day i received the product.i placed my order on aust 14th.the order number is 100004619.the order was for a pro tech godfather knife with a black blade and black handle.i received a black handle and silver blade.when i emailed them about the mistake i received a response from a guy named jared.he basically said it would be taken care of and i would receive a rma to have the item returned back to them.the rma came to my email for me to print off, but my issue was that the only way i could avoid a pickup charge from ups was to drive 45 miles to one of the ups stores and drop off my package.i feel this is not right.i should not have to PAY ANYTHING for a mistake that they made.there would be a $13 charge to pick up the package from my house.I sent another email to jared asking if they they please send me another rma with a prepaid authorization to pick up from my home.After this email i heard nothing. i at least deserve a response. even if its to tell me that they refuse to send me a prepaid rma.this is just bad business.THIS SILENCE FROM THIS SELLER IS LIKE GIVING ME A BIG FAT MIDDLE FINGER!!i have checked notyourmamas.com seller feedback on other sites and they have great reviews.but someone there has just written me off because they dont want to be bothered with this situation anymore. i have sent numerous emails to the address listed and not heard anything back after the first couple of replies.i have also called the "customer service line" that is supposedly open m-f 9-5..it just goes to a voicemail that says that they ive priority to voicemails and will answer all of them...not true. whoever gets in touch with them please pass along my request: 1) let me know if and when i will receive a rma that i dont have to pay for the pickup charge. i just want the knife i ordered.this has gone on way to long just because someone is to lazy to respond back to their customers. THEY NEED TO RESPOND AND FIX THIS..

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