1/5

posted Jun-25-2012

Well, I think this is the first time since 1999 that i am writing a rating here for Ebay. Currently they have charged me over $200 in listing fees on FREE LISTINGS Days. I have listed these same items on their fee listings for months...and now this glitch. Called, they could not find a reason why i have charged.

First, they claim there was not free listing on June 19, 2012, then asked me to prove it. I did, and they said because of my catergory, i asked them to check again. confirmed that was not the case. Then they said will credit me but went off for 15 or mins and said give them 2 days for their billing analysis to check and will email me then. If i like, i can call back...this is beyond ridiculous. My monthly bill the month before this was only $18. I might have to go to small claim court just for them to remove this...truly a sad site for once a great place .

provided case number from phone call

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1/5

posted Nov-09-2011

This has to be the worst online retailer I have ever purchased anything from.

Purchased a set of bed and chest. bed frame was hold and gauges in the middle of the wood pieces and other parts have missing paints and chipping.

i called up and ask for a few replacements pieces from the maker, they said for this item,i need to contact the merchant. I called BO and said they have the parts and happy to send it out. The lady was so nice and friend. While putting in the request for the parts, confirming my address and such, we got disconnected and i couldn't get through for while so i emailed them. Which they responded very quickly . But i was told that the item is now out of stock and they have no parts to send. They hope i can find parts somewhere else or return the items. I said there is no other place to get the parts for the bed and stuff you sell and ask to return them. They said they will send me label to repack and return. Said ok. The next email i got was from a different person (they have name on each email i received a reply to) and now they said cannot send labels but can send the UPS man to pick them up. I said ok.

Everything was repacked and returned to them. Waited two days and recieved an email saying they got them back but can only refund about 1/3 of my money only. I paid over $100 to get these heavy item shipped and they said they will refund all my money. These guys are scammers.

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1/5

posted Feb-17-2011

well, this is the first time i ordered from Cowboom. I ordered a Sanza Fuse in Black. First off, it said "new" but apparently it was not. According to them, new does not mean new and you will have to read that deep on the site, so be careful when you buy. Second, the packaging was beyond horrible. For this item, they put it in a large envelope that suppose to be bubbled but as flat as can be. No inside protection or anything. The player box was complete crushed. Lucky the player is so thin it was fine. I do hope Best Buy is better as I still have a large amount gift card that i cant used anywhere else.

Update: 3/8/10--
Cowboom has contacted me regarding the packaging issue and offered a $10 credit. I have rejected this as it was not necessary, and thank them for taking their time to contact me. It is more than many other companies I have dealt with.

This review was modified by swan20 on March 08 2011 09:44:54 PM

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1/5

posted Dec-14-2010

Placed order on 12/4/10. Wait until 12/08/10, no update of anykind so i emailed asking about order. They then update to pending/processing. Now it has been 10 days since I placed order. I made sure all items were in stock too. No shipping, no update and no contact from them. We are both in the same states only a few cities away too. This is the firs time i ordered from them. Very poor service and very slow. Of course my card has been charged days ago.

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1/5

posted Oct-19-2010

My husband and i each made an order, he ordered or his mom who is coming in to visit us and me for my family baptism. either of us have ever order from them for the first time. After 4 days, we got an email saying our order were cancel and will not be charged. Our bank account has a hold on the money since the day we order and still on hold. Godiva apparently said it was a price mistake but this has happened since early this year. That also tried to say it's Amazon's fault but it's them who get to put down the description and price. I guess i am the firs to post here as Amazon deleted hundreds of canceled order and did not allow anyone to leave them feedback. This is a pretty bad company. You can see some others who are pretty pissed on Godiva's facebook too.

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1/5

posted Jun-14-2010

5/24/10, i ordered a 7-Port USB High-speed Hub with Splitter Cable. The amount was 6.32 with California tax included. I wait two weeks later and got no item. i contacted them. They said it should be there in a day or two. The next week, no item. I emailed them again. No response. So i called in as they are in the same state. i was told i should get it in a few days. I told her i been waiting and was told the same thing last week. I then asked for tracking, she said no tracking as item was in China. But she can put a trace for it after a week of shipment. I said can she do that as it has been weeks. She said she dont want to do that and told me just until it comes. I then asked for a refund since it has been weeks. She said no and if i want my money back, call my credit card and hung up on me.

Dont waste your time even if you see all the cool and cute stuff they have.

--Added in response to their message. it has been 3 weeks. You said 2-3 weeks. i waited 3 weeks before calling you. I know it is from oversea so i gave you the max time of delivery. Still no items. i was told by the CS that i need to call my CC, which i did. This i beyond slow and bad service.

--6/17/10. it has now been well over 3 weeks. Still no product to show, no response from the last email, and of course no refund. All they say is keep waiting and it will come...when?? on here, in the last two emails over a week ago and on the BBB website complaint. oh-so poor service.

--6/25/2010: Now is over a month since i ordered and paid. No item at all. I sent them emails to ask about order and trace but they won't response. They also lied to the Better Business Bureau saying it has not been 3 weeks when in fact i has been over a month. I still have the original order that was emailed to me and the statement from my Credit Card. I dont even think they ship out anything to me. The guys are Scammers!

--6/28/10. They gave me a refund when i asked them to do a trace on the item they said they shipped. Not sure if they shipped or not but they won't do a trace and refunded me instead. Also, i checked the item again, it did not say it will be shipped from overseas. What it said was some of their items will be shipped from overseas but you dont know which one until you order, paid and keep waiting. Well, over a month of wasted time but i got my money back.

This review was modified by swan20 on June 28 2010 01:57:04 PM

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1/5

posted Jun-04-2010

I should have known not to order on Mermorial Weekend sales but can't resist. also ignored my husband's warning about them.

on 5/31/10 i ordered two desks and two hutches to go with them as they were having a special, if you buy them together you get $179 off, plus i have a personal coupon for another $30 off. What better time than now. Wrong!! After placing my order, 1 desk and two hutches were back ordered. Ok, i can wait asking them to ship all together. apparently it was too hard for them to understand.

6/1/10, i got confirmation of one desk shipped, charged for full amount, then 6/2/10 got two more confirmations of two hutches, shipped seperately, charged for 2 full amounts. Now, there goes my special discounts as they decided to split up my order into 3 individual orders. (not counting the other desk not instock yet!) I also get no $30 because of this. So got charged over $300 instead of the $118 i had in my original order.

I decided to call and cancel my order and the was told i only get charged for $124, i was confused and ask for more info. Then got hung up. Called back 3 more times, same thing happened. they CS i was exchanging emails with no longer response. Now All shipments were canceled. No items, and no sign of any Customer Service at all. And of course, out of money.

Still waiting for a response or my money back.

Oh, forgot to update this but around mid June after filling with the BBB, a kind lady emailed and called me to fix the issue. I forward her the email i got from Robert after nearly a week saying the warehouse confirm i did not received any item and can issue me the $300+ they charged me. She did also offer me a $40 gift card which sadly was useless because their selection of stuff instore is pretty limited and nearly twice as much as other place. i gave it up and not bother with it. But finally one really helpful and nice lady after all the horrible service and lies.

This review was modified by swan20 on July 15 2010 11:33:05 PM

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1/5

posted May-28-2010

march 15, 2010, we placed an order for a baby high chair and a baby swing. After we ordered, it said items were backordered but will be available 25-27 days guaranteed. Ok, items were for my sister and she is not due until August, plenty of time. After 30 days passed, we contacted them via phone and email. Email said shipment were running late, and will be here in a few days. ok. A few days later, no response. we called and they said they dont have record of our order. How come, because we were charged the day we ordered, no kidding. They have been holding the money for over a month now. We kept calling and they kept saying it will be here in a few days and someone will call us in 24-48 hours...twice, no one did. We called again and asked for refund if they dont have it or able to tell use the correct time when it will be available. They said ok. No cancellation of anything, or refund. Now it has been over 40 days. I contacted my bank and the bbb. A few days later, we got a dispute credit from our bank. We also got a emial from Sears saying they have no record of our order. I forwarded them the order confirmation and the total they charged us. They lied to the bbb saying it was canceled, but i asked for the cancel email/letter, i didn't get one. Or a refund even though they said our order was canceled. They claim items were discontinued. How come they still sell them for hundreds of others including me when they dont have any? They did acknowledge the chargeback we had to file to get our money back as they wont' refund us after they claimed they canceled our order.

Before this, we had a different order and when we came to pick item up, they said they dont have any., But they sent us an emial and told us it was ready to be picked up and charged us days before too.

in short, DON'T order on Sears.com, they are horrible. They lie and have horrible customer service.

Everytime i see a items from Sears, I just hit the Back button to save me the agony i know that will come.

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5/5

posted Jun-08-2009

First of all, before you place your order or upload images, you need to know that this company is in China.
Now onto the rest

-quality: Their glossy prints can't be beat. their matted is ok, kind of dark. You also need to send/upload decent and large files also. I seen many complains on their forum because they send in photos taken from cheap dc or phone.

-Prices: their prices are fair for what you get. and they have a good range to choose from

-Shipping: This is the part that kills you. Shipping only via first class, so it takes long and cost very high.

-Services: at first, their customer services were quite bad and items arrived damaged as they did not know how to pack when they first opened. Orders were taking 1-2 weeks before shipping. Now it's about 3-5 days.

-Deals: they have great deals. They need to as the shipping is so high. They also give you lots of free prints and credits when you sign up. and much more each time you placed an order.

Overall, i used this printing service for about 6-7 times since they first opened. Only had one problem with large prints being a little damaged on edge. All prints came out great compared to other places locally.

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5/5

posted Jun-08-2009

I rarely walk into the store let alone buy online but on may 1, 2009, i purchased a Vtech® Disney Princess Carriage Laptop™ for my god daughter. they were a little slow in shipping out the items, but did provide shipping confirmation via email and the item did arrive on time by ups. item works great for the sale price they had. Though i would say their shipping is much higher than other online places for same item.

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1/5

posted Jun-05-2009

-On Dec. 1, 2008: Placed on order for a pre-order item that will be release in April 2009, paid in full via instant pp cash.

-On April 25,2009,. emailed them to check up on order, they said it has not been released yet as it's still April.

-On May 5, contacted them again to see, said they need to check with their supplier.

-On May 10, never heard back so emailed them again. Said they dont have it, and dont know when or will ever get it. I asked for est.date or refund to buy somewhere else.They said it has not been released yet in the US.

-From May 10-late May, i called and went to several stores around me, they all have the items in stock or on shelves. Contacted Hobbygen.com again and told them that. They no longer response or give me an answer or refund. Email and called them many times.

-Now June 5, no response, no items at all. I even called in and left a message cuz no one picked up. Also left a message to their website.

So in short, they took the money, but never even place the order with their supplier or they never intend to have real items at all. When confronted by their lies, they stop responding.

I have since filed with the BBB and they did not response to that either. Be careful when buying from them.

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5/5

posted May-28-2009

I guess i have to revise to rate for Amazon after 3 good years of great products and services...but the last few times and during this lovely holiday season, their services have dropped and they are not even trying.

order an Xbox for kids, two day shipping (counting only business days here). did not arrive. tracking has no info. Contacted Amazon chat and spoke with Sheila Mae. Told her the issue. After 30 mins. she said she contact Gavin from UPS and it should be deliver on NOV. 28 end of day. Funny is that I am chatting with her one NOV. 28 9:30 pm....that is way past end of day and business hours. After a few more message, she then checked her calendar and finally realized she cant tell the date at all. So she said it should be here tomorrow...but not sure or guarantee...just wait more until it comes...That is plain ridiculous as it's a 2 day shipping here. She then say since they are not getting any unhappy customers, she has no issue. Just package the are late should eventually arrive shortly after est. date.

I never had issues with this before since using Prime from 2008 till now. Now only does there website has glitches but rep are not helpful anymore....Made me want to return some items I order this year too...

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1/5

posted Dec-30-2008

Well, After a few years of a problem with Dell in Christmas 2008. I still have a Dell older laptop and the hard drive is quite small.

On 5/27, ordered a Western Digital Portable hard drive. Est. Delivery was 6/4/10. I checked order online and the part of shipping address and tracking and it's carrier are always temporary unavailable. Well, today is 6/10/10. No items. I have emailed and called, no response or help. I went to chat online and was told they cannot help me but will have someone email me as they wont' response to my email messages i sent. Waiting on the phone for nearly an hour each time is impossible when i have a young kid and an infant. Not to mention getting a CS who cannot understand what the problem is. Overall, stay away from DELL. Not just for Dell computers and other items, but for anything they sell. Man, they oh-so suck...!!

Right now?? no items, no response or call...and of course, no email from them.

This review was modified by swan20 on June 10 2010 09:59:22 PM

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