1/5

posted Apr-05-2004

What a horrible customer service experience. Pushy and rude customer service reps. I purchased a Canon Digital Camera and some accessories. Once received I decided I didn't want the accessories - way overpriced. They have completely refused to refund my money even though they acknowledge receipt of the returned items per their return policy (within 7 days, rma# and their approval). I made at least a dozen phone calls, probably was hung up on that many times, sent 4 emails with no response, sent a certified return receipt letter with no response and filed a claim with the Better Business Bureau and Choice One did not respond to their repeated attempts to resolve this issue. Never again will I buy from Choice One Digital and I will NEVER recommend them as a merchant -- not even to my worst enemy. My final attempt to resolve this issue will be filing a notice with the District Attorney's Office -- hopefully more people will follow suit and the DA's office can take care of their rotten business practices.

comment on review | report?

Is this review?… Helpful Cool Share