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 Member Since | 19-Jan-12 |
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posted Jan-19-2012 
![Share](javascript:share_rating({"review_body":"I will never purchase from Goggles4u again. I needed relensing on an order. One lens only. When completing the new order I was required to purchase a whole new frame and two lenses. I contacted them asking for an explanation. It was as if we spoke different languages and we probably did. They gave me a $ 10 discount! The re lensing in my existing frame was more expensive then the entire original order. I have other sources of frames and glasses and will give my business to those that fill orders promptly and do not try to cheat you. In response to the sellers comment, they have admitted twice that the prices for both transactions were almost the same. Precisely the problem. A new pair of glasses with frames is the same as relensing one lense on existing frames? If you can accept this, there is a bridge in brooklin i would like to sell you.","link":"http:\/\/www.resellerratings.com\/store\/Goggles4u\/comment\/1175047#comment1175047","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Goggles4u.jpg","store_name":"Goggles4u","username":"susifroikin","rating":"1"}, "single");){kind=link}
“Dear Susi,
We regret to hear that you are not satisfied with our services. We would like to briefly explain a few points as it seems that there has been some misunderstanding.
If you compare the "Lens" price of both of your orders placed with us (One in Nov '11 for a complete pair and the other in Dec '11 for Re-lensing), you will find that it is the same for both and no price difference at all. In your 1st order, you used a promotional code which applied a discount on your order total, whereas there are no discounts applicable on re-lensing order. However, after your conversation with our Customer Support, we refunded 10% of the amount ($11.39-Jan 04th, 2012) from your order total which made the amount almost same as that of your 1st order, since we always believe in the ultimate satisfaction of our valued customers.
Please note that you were not charged for frame in your re-lensing order but these are the labor charges applicable for us to produce and assemble the lenses in your frame which is completely done in our US production facility.
Goggles4u always believes in fair business practice and never want to cheat it's customers. From Jan 2012, we have reduced our prices and offering the lowest prices online. Hence, we're sure you can understand the fact that it is never about the expensive prices but about quality products at the best prices for our valued customers.
You will be contacted via email by one of the Managers in Customer Support shortly and we're sure that you'll be satisfied with our services as we would never want to lose you as a customer. You're not just a consumer for us but a part of Goggles4u family.
Regards,
Goggles4u Support Team”