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susanne_joy

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All Customer Reviews (2)

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TigerDirect / Systemax

1/5

posted May-03-2013

Be careful dealing with Tiger Direct. On Monday, 4/29 there was a deal offering a 1 TB WD external hard drive and a copy of this Total Defense for $15 after rebate. This morning I went to look at the link and it was sold out, so no way to print out the rebate forms (software rebate was for $70, hard drive was for $20). I then opened an online chat session to ask that these forms be emailed to me, and the conversation went as follows...

Please wait while we find an agent to assist you...

All agents are currently busy. Please stand by.
You have been connected to Felben corod.

Felben corod: Thank you for contacting us today. One moment while I check your order.
Felben corod: Thank you for patiently waiting. Please refer to the link provided below for the rebate form. may I ask also your e-mail address so I can send to you the soft copy of the form.

Me: email address removed for privacy

The agent is sending you to http://static.highspeedbackbone.net/Rebates/TDI-10199.PDF.

Felben corod: I have already sent the copy of the rebate form to your e-mail. Kindly check your inbox. Thank you.
Felben corod: Is there anything else I can help you with?

Me: Got it - thanks. But there was also a $20 rebate?

Felben corod: Unfortunately, there was no $20 rebate offered to this item.
Felben corod: Is there anything else I can assist you with?

Me: There absolutely was. The $20 rebate was for the WD hard drive itself, while the $70 rebate was for the software.

Felben corod: Okay. Let me check that for you.

Me: Thank you.

Felben corod: Thank you for patiently waiting. Unfortunately, the $20 rebate promo for the hard drive was only for orders from 4/27/13 through 4/29/2013. Please refer to the link below.
The agent is sending you to http://www.tigerdirect.com/sectors/rebates/index.asp?Tab=0.

Felben corod: Is there anything else I can assist you with?

Me: Since I ordered on 4/29, I should be eligible, right?

Felben corod: Unfortunately, our record indicates that you placed your order on 4/30/2013

Me: I'm looking at a confirmation email right now dated 4/29. I would be happy to forward it to you.
Me: Also, on the website, the order date clearly says 4/29/2013 10:43:53 AM

Felben corod: Unfortunately, on our record your order was placed on 4/30/2013 at around 11:59 AM

Joy: This is ridiculous. I don't care what your record says, I'm offering you proof. Can you help me or not? Otherwise I'm calling and speaking to a manager.

Felben corod: I apologize but I just relying on our record.

Me: I understand that, but like I said I would be happy to forward you my confirmation email with the order date. Will that work? If you can't help me, I will speak with someone who can.

Felben corod: Unfortunately, that would not work ma'am. Like I have also said, I am just relying on our record. If you need to talk to my manager, you may contact our hotline number at 1.800.800.8300 for assistance.

Me: I'll do that, thanks. And I'm never buying from this website again.
/End

But wait, it gets better. So then I give the 800 number a call and the representative tells me they sold out of the hard drives and that portion of the order has been cancelled. There was no indication of this before I contacted customer service – no email, not in my account information, nothing. To be fair, I have ordered from Tiger Direct once before, and everything was fine; but based on this, I’m never ordering from them again.