1/5

posted Nov-02-2011

I ordered several books from the store and one of the book was shown as back ordered and the expected date was a couple days later. I placed my order based on that info. And after haven't received that book for a month, I emailed them and was told it is still back ordered. And that couple days turned into one and half MONTHS! I had to email them twice wondering where the book was. The customer service representative did not even apology and just said "Unfortunately, we are relying on publishers' information as to when we will receive stock. " and made it sounds like it is not their fault in any way.

Terrible experience and would never buy again!!!

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5/5

posted Jul-11-2008

I ordered some party favor for my son's birthday party and when I placed order, the site shows that it will arrive on the 3rd of July. however, the shipping confirmation I got from carrier says it would arrive on the 7th. Since I need the items on the 4th, I called the customer service and they were extremely helpful and friendly. They send me another package with 2 day delivery.

The site has a good selection, the quality is not top notch (similar quality comparing to party city etc) but the quality/price ratio is excellent.

Overall, I am extremely happy with my purchase and would definetely buy from them again

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