1/5
posted Nov-25-2004
I have had nothing but the worst problems with my laptop from Emachines. I purchased a M5310 from Future Shop in Canada but failed to take advantage of their in store warrentee. If I had, maybe I wouldn't be complaining about the service at emachines, or the products, but I am. In the first month, my laptop started to experience overheating issues. The only reason I purchased this laptop was because I am taking an Internet Technology course in college and needed the laptop for that. However, it is useless bringing a laptop to class that shuts off every 20 minutes. I sent it back on December 12th and didn't get it back until January 14th. When I called to ask where it was, they told me they were out of fans so that is why it took so long. Two weeks after getting it back I had to send it away again because it was overheating. Now keep in mind this is being sent from Ontario Canada to somewhere in the US so a little extra time is expected. However, it took another 3 weeks to get my laptop back. Everytime I called to ask about the status, I was told that the tech support in the US was unable to check on the status of Canadian repairs. What kind of company doesn't have a system set up to know this? After I got my laptop back, I made another call asking what would happen if I had to send it back again. I was told that if a product is sent back 3 times for the same reason it will be replaced. Well, three weeks later I had to send it away once again. However, this time it was because the battery was faulty and wouldn't charge anymore. When I called and asked if I could get a replacement due to my frustration, I was informed that it was a different problem so I couldn't get a replacement. And now, I have just recieved my laptop back again and it is already starting to overheat, but now it has been over a year and my warrentee is expired so I am stuck with this piece of junk. All in all, this laptop, when it works, has been great. However, the customer service at this company is appalling, the laptop breaks down every month or so and contacting the corporate office is almost impossible. If anyone is reading this and considering buying a laptop, go somewhere else, this company doesn't deserve anyones business.
This review was modified by
sundin007 on December 05 2004 04:31:27 PM
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![Share](javascript:share_rating({"review_body":"I have had nothing but the worst problems with my laptop from Emachines. I purchased a M5310 from Future Shop in Canada but failed to take advantage of their in store warrentee. If I had, maybe I wouldn\u0027t be complaining about the service at emachines, or the products, but I am. In the first month, my laptop started to experience overheating issues. The only reason I purchased this laptop was because I am taking an Internet Technology course in college and needed the laptop for that. However, it is useless bringing a laptop to class that shuts off every 20 minutes. I sent it back on December 12th and didn\u0027t get it back until January 14th. When I called to ask where it was, they told me they were out of fans so that is why it took so long. Two weeks after getting it back I had to send it away again because it was overheating. Now keep in mind this is being sent from Ontario Canada to somewhere in the US so a little extra time is expected. However, it took another 3 weeks to get my laptop back. Everytime I called to ask about the status, I was told that the tech support in the US was unable to check on the status of Canadian repairs. What kind of company doesn\u0027t have a system set up to know this? After I got my laptop back, I made another call asking what would happen if I had to send it back again. I was told that if a product is sent back 3 times for the same reason it will be replaced. Well, three weeks later I had to send it away once again. However, this time it was because the battery was faulty and wouldn\u0027t charge anymore. When I called and asked if I could get a replacement due to my frustration, I was informed that it was a different problem so I couldn\u0027t get a replacement. And now, I have just recieved my laptop back again and it is already starting to overheat, but now it has been over a year and my warrentee is expired so I am stuck with this piece of junk. All in all, this laptop, when it works, has been great. However, the customer service at this company is appalling, the laptop breaks down every month or so and contacting the corporate office is almost impossible. If anyone is reading this and considering buying a laptop, go somewhere else, this company doesn\u0027t deserve anyones business.","link":"http:\/\/www.resellerratings.com\/store\/Emachines\/comment\/172536#comment172536","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Emachines.jpg","store_name":"Emachines","username":"sundin007","rating":"1"}, "single");){kind=link}