3/5

posted Jan-18-2010
At this point my transaction with this retailer is not yet completed.
FROM WHAT I'VE HAD TO DEAL WITH AS OF NOW, THIS COMPANY HAS ONE OF THE WORST CHECKOUT SYSTEMS THAT I HAVE EVER BEEN UNFORTUNATE ENOUGH TO HAVE TO GET INVOLVED WITH. THEIR SYSTEM TAKES FOREVER TO GET THROUGH ASKING FOR INFORMATION LIKE ITEM NUMBERS TO PROCEED (WHEN WAS THE LAST TIME YOU KNEW AN ITEM NUMBER OF A PRODUCT YOU WERE BUYING??? - PLEASE!) AND THEN TOWARDS THE END OF THE LENGTHY ENDEAVOR THEIR TERRIBLE CHECK OUT SYSTEM FAILS BY TIMING OUT, THREE TIMES IN MY EXPERIENCE. SOMETIMES A DISCOUNTED PRICE JUST ISN'T WORTH THE SHENANIGANS THAT THESE FLY BY NIGHT COMPANIES PUT YOU THROUGH.
Update(s) will be coming as progress/digress is made and again upon completion of the order.
January 22, 2010 UPDATE:
I find the Seller Review of 1/19/10 9:02AM about me having the wrong ID a real hoot!--THAT IS WHAT I AM TALKING ABOUT WITH THIS COMPANY, THAT NUMBER IS THE NUMBER THAT THEIR SYSTEM EXPECTED ME TO KNOW AND ENTER BEFORE I WAS ABLE TO PROGRESS IN THE CHECK OUT PROCESS. THEY APPARENTLY THINK I SHOULD KNOW THINGS THAT THEY CAN'T EVEN FIGURE OUT THEMSELVES--OH WELL. EIGHT DAYS LATER, STILL NO PACKAGE. THEIR LIVING UP TO THEIR RATING SO FAR I GUESS.
@COMMENTER: The number I provided is correct, check your records a little harder. "Lifestyled 3 Pack of Flashlights with 9 LED Bulbs" ring a bell...
January 22, 2010 UPDATE #2:
Shortly after I left the review earlier today my postman came by and dropped off the package from this company.
So in the end I have my items eight days after ordering them, that's a perfectly acceptable time frame in my opinion. All three of the flashlights work and for the price I paid, that is a welcome surprise. Customer service did try to contact me even if they don't seem to completely understand their own check out system which isn't hard to understand, it's a mess--in fact the checkout system is the absolute worst thing that I experienced when dealing with this company. What should have taken five minutes to check out ended up crashing time and time again after I figured out that long item number that they expected me to enter into their system. By the time I was finally finished checking out it was at least thirty minutes later, why did I bother? I guess it was partially because they had my contact information and I had promised to make the purchase. Who knows perhaps I was on a mission to beat the POS checkout system that they had so that I would feel like I conquered something?
Would I shop with them again? Maybe, but I would have to know that their checkout system was fixed or perhaps I could place a phone order. I don't think that it will happen to be honest it's just too much of an investment of my time. Would I recommend them to friends or family? Absolutely not. Would I recommend them to total strangers? Sure, if you're the type of person that has a lot of time on their hands and doesn't mind fighting with checkout systems that are prone to crashes and that just hang and hang and hang making you wonder if your credit card has been charged or not--sure I would recommend this company to that person.
“Thank you for contacting us. The order number you provided on the rating site is incorrect. Please call me at 800-555-3613 ext 4127 with more details on your complaint. We look forward to assisting you.
Linda Potter”