1/5
posted Feb-02-2012
I am also someone that does complain or expel the added energy unless I encounter something that is flat out wrong! I had a situation today 2/2/12 with rackattack.com and the “Price Match” guarantee. Bottom line, rackattack.com did not follow their stated mantra on “Price matching”. Guarantee?
I called the 888# from the web site and spoke with Ryan the General Manager at the Boston location. I detailed the competitive prices I found on rackwarehouse.com and orsracksdirect.com and that it looked like rackattack.com had raised their web prices since yesterday. Ryan stated that Thule had a price increases across the board and that everyone raised their prices. I replied that he was incorrect in which he stated I probably had an old IP address and what were the prices from the competitive sites. I detailed the price totals from both sites and that they were both running 10% coupons. Ryan stated he could not beat the price and that I should buy from the other sites. Needless to say I was floored by the response, being that after the fact I found out he was the General Manager.
I sent an email detailing my encounter to the customer support at rackattack.com and received a reply from guess who…Ryan the GM. I replied back telling him I appreciated his email response but I had to be honest that it was his blunt comment to shop the competitor because he could not match the price. As a General Manager do you actually want your sales staff to tell customers to buy from the competition? I also am in sales but would never tell someone to buy from my competitors. At least sell me on “why” buy from rackattack.com!
My attempted buying experience with rackattack.com by no means resembles or follows what is stated under the rackattack.com creed on "Price Match" and questions their business ethics. Be an educated shopper and don’t be fooled by rackattack.com and their corporate creed:
“Rack Attack guarantees the lowest price, why shop anywhere else? Every product on our site has its price clearly displayed. No clicking, no searching through a shopping cart, view any category to see all of its products and prices. Rack Attack wants to give you the best pricing on the Internet. If you find an online retailer that carries the same item at a lower price (including shipping costs), in stock, Rack Attack will beat that price by 10% up to a maximum of $10.00 for the total order value. The total discount offered by Rack Attack cannot exceed 20%. Please note that our price matching policy is not retroactive and that in-store pricing may vary from web pricing.”
I hate to rant about my experience but I think it is bad not to follow a stated corporate policy which is also used as a marketing and sales tool and because of this it makes me not to want to shop rackattack.com.
By far, rackattack.com has the BEST web site set up and interface which blows away the competition, but when it came down to the best deal I purchased elsewhere. Clearly my best deal was not at rackattack.com and their “Price matching” or “guarantee” is a true joke! I question the business ethics and morals when they tout something and do not honor it.
***Rich
Sarasota, FL
36,421 stores
1,204,261 reviews
5516 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Homepage
Last visit
![Share](javascript:share_rating({"review_body":"I am also someone that does complain or expel the added energy unless I encounter something that is flat out wrong! I had a situation today 2\/2\/12 with rackattack.com and the \u201cPrice Match\u201d guarantee. Bottom line, rackattack.com did not follow their stated mantra on \u201cPrice matching\u201d. Guarantee? <br><br>I called the 888# from the web site and spoke with Ryan the General Manager at the Boston location. I detailed the competitive prices I found on rackwarehouse.com and orsracksdirect.com and that it looked like rackattack.com had raised their web prices since yesterday. Ryan stated that Thule had a price increases across the board and that everyone raised their prices. I replied that he was incorrect in which he stated I probably had an old IP address and what were the prices from the competitive sites. I detailed the price totals from both sites and that they were both running 10% coupons. Ryan stated he could not beat the price and that I should buy from the other sites. Needless to say I was floored by the response, being that after the fact I found out he was the General Manager. <br><br>I sent an email detailing my encounter to the customer support at rackattack.com and received a reply from guess who\u2026Ryan the GM. I replied back telling him I appreciated his email response but I had to be honest that it was his blunt comment to shop the competitor because he could not match the price. As a General Manager do you actually want your sales staff to tell customers to buy from the competition? I also am in sales but would never tell someone to buy from my competitors. At least sell me on \u201cwhy\u201d buy from rackattack.com!<br><br>My attempted buying experience with rackattack.com by no means resembles or follows what is stated under the rackattack.com creed on \u0022Price Match\u0022 and questions their business ethics. Be an educated shopper and don\u2019t be fooled by rackattack.com and their corporate creed:<br><br>\u201cRack Attack guarantees the lowest price, why shop anywhere else? Every product on our site has its price clearly displayed. No clicking, no searching through a shopping cart, view any category to see all of its products and prices. Rack Attack wants to give you the best pricing on the Internet. If you find an online retailer that carries the same item at a lower price (including shipping costs), in stock, Rack Attack will beat that price by 10% up to a maximum of $10.00 for the total order value. The total discount offered by Rack Attack cannot exceed 20%. Please note that our price matching policy is not retroactive and that in-store pricing may vary from web pricing.\u201d<br><br>I hate to rant about my experience but I think it is bad not to follow a stated corporate policy which is also used as a marketing and sales tool and because of this it makes me not to want to shop rackattack.com. <br><br>By far, rackattack.com has the BEST web site set up and interface which blows away the competition, but when it came down to the best deal I purchased elsewhere. Clearly my best deal was not at rackattack.com and their \u201cPrice matching\u201d or \u201cguarantee\u201d is a true joke! I question the business ethics and morals when they tout something and do not honor it.<br><br>***Rich<br>Sarasota, FL","link":"http:\/\/www.resellerratings.com\/store\/Rack_Attack\/comment\/1218671#comment1218671","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rack_Attack.jpg","store_name":"Rack Attack","username":"sunbeachsmile","rating":"1"}, "single");){kind=link}
“Rack Attack strives to continually be the best resource for rack knowledge, in-stock merchandise, fastest shipping, and best customer service. We were very sorry to hear about the loss of a future customer in the instance. We guarantee the lowest price available on in-stock items on the Web, the most helpful and intuitive website, and ship over 95% of all orders the same day. We follow our Price-Match policy by the letter, and will always help you get the best price on the best equipment!”