3/5

posted Mar-13-2012
UPDATE: On March 10th, Sandi from bulkammo.com contacted me by email and phone letting me know they were issuing my refund PLUS a $50 store credit for my inconvenience. As of today, March 13th, the refund has shown up. I have ordered a couple of boxes of ammo with my credit; if I receive it without incident, then hopefully we can just chalk up this experience to a singular poor logistics problem that isn't typical for the company. I'd still hesitate shipping a lot of a different kinds of ammo in one order until you are confident after a few orders they have their act in order. In the meantime, I DO plan on buying more ammo, but I intentionally plan on buying just a kind or two at a time to make things continue to go slowly. ONE thing is for sure - their prices are good. It's enough to back and try again!
On March 1st, 2012, I placed two orders. One for $297.50 and the other for $867.00. I received the first order fine. The second order is missing $660 (2000 rounds) of ammo. I called the same day; they said they would get back to me the next-day at the latest. I heard nothing so I called back at 4:00PM that next day. Was told the same thing. Did not hear anything again so I called back the next day at 3:00PM. Told the same thing. Today, I am filing for the FIRST TIME IN MY LIFE a chargeback with my credit card company. The weight of the order they said they shipped was only nineteen (19) pounds which obviously did NOT include the 2000 rounds of 40 S&W I ordered along with the other miscellaneous ammo I ordered. I have called a total of six times, talked to four different people, left two emails, four voicemails, and NADA. I have ordered with them in the past and had no problems - quick service, good product, fair price. This time, however, I learned that if they have a logistics problem at their end and you don't receive part of your order, they don't have a system in place to deal with it AT ALL. I'm VERY disappointed and will have to order my $660 worth of ammo when I get the credit back on my credit card. In my opinion, stay away - they are not ready for prime time.