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All Customer Reviews (2)

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DinoDirect
Rating 2/10 1/5
modified review posted Mar-15-2012

It is amazing that we are told that China is becoming an economic powerhouse. That we will be eventually owned by them. They hold an enormous amount of our debt. They have sold a tremendous amount of crap to us to finance this and refuse to stand behind their product. This scares the hell out of me.
The way that this Lois sidesteps any responsibility for the junk that his company is selling and the absolute absence of morality of what they are doing is so apparent is disgusting. When I think that the greed of these people will soon control the business in North America. I get very afraid for my children.
I read through the posts of previous complaints and the arrogance and the complete underestimating of the intelligence of the North American people is so obvious, and Louis thinks he has it under control. He thinks that he can snow you and get away with it. And guess what? He is!!!
We continue to get sucked in and buy their junk, give them more money to buy up the assets of the country and let them steal us blind. There is no morality in this company. They are not your best friend and they have no interest in being a customer service oriented company. No-one will stand up and say No!!
I ordered an ereader before Christmas and received it on February 18th. It was a Christmas present for my son. They continually lied about when they had sent it. I got the unit and tried to use it and of course it did not work for purchased books or library books because guess what, you need software to read books that you buy or get from the library. The only thing that it would read was free internet books. They said that it was a hardware problem and they would send me a new one. They even gave a ship date and tracking #. Again a lie. They never sent it. Then they said it is a software problem and not a hardware problem so there is no refund. Whatever the issue was it took about 50 emails of denial and "I am sorry for your inconvenience and can we give you a $20 gift certificate. and I will check this further with my department"

They have a whole team of people in the denial and certificate department. They are treating us as stupid "gwai lo" and wearing us down until we give up. I can imagine that this is the way they treat their own people but they will soon find out that this will not work for them. Look at the suicide rate in corporate towns. Look at the track record of their treatment of individual rights. Imagine the individual being a person who purchases something. Look at the central government UN security council veto regarding Syria. If they allowed that resolution to go through then who knows, the Chinese central government might be called to task for their own regime.

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DinoDirect, DinoDirect rep has responded
modified review posted Mar-22-2012

“Dear stubot,

I am sorry that you suffered the mess when shopping with us , please feel free to offer me your order number, I will have a check and do the compensation . I believe you can see the replies on resellerratings.com from the customers who got solutions from me ,I always try hard to help. So please no worries and kindly offer your order number. Thanks. Have a nice day!


Regards,
Louis, CS-Manager
DinoDirect”

LDProducts
Rating 2/10 1/5
modified review posted Jun-23-2011

I have ordered from LD products three times. The first two were OK other than leaking from the cartridge and quite slow. Last time I ordered $100 worth of toner 3 months ago and still have not received it. The first batch arrived about a month after order and was completely wrong. I was told by customer service that it happens all the time. The replacement was shipped 5 days later even though promised by the VP same day shipping . They say that they ship by UPS but refused to do so even though Canada Post is now on strike. I asked for a refund and was refused. They cost me a Couple of thousand in business because I could not print labels. They obviously have no understanding of customer service and are motivated by greed slathered in incompetence. Just to show that you cheep is not always best. I ordered from another company that charged a few $ more and recieved it in 2 days. This is not customer service it is dedicated cutomer ripoff.

About stubot

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