2/5

posted Jan-05-2006

Somewhat disappointed...

I ordered 2 14 dba 120mm fans, 1 blue LED 14 dba 120mm fan and a 520 Ixtrema Pro PSU. The fans are not as quiet as I would have hoped for. The only one that met my expectations was the LED fan. The others are actually louder than the $9 Globe fans I was previously using. And those are rated at 30 dba!! One fan has a horrible whine to it.....

I was sent a 600 W PSU instead a 520, which I guess was nice, but even the specs of the 600 I received are VERY different than the product listed on the website. I expected to get the product on the website and instead got a PSU with a horribly cumbersome "powerpipe" and 2 LED fans. Not what I wanted or expected. Have requested an RMA for the PSU.

I also think that these products are much too expensive for what they claim to offer.

Silenx also needs to work on their communication skills. Although they are very helpful when calling their headquarters, they NEVER answer any emails to their support addresses. I shouldn't have to make a long distance phone call to get an answer everytime I have a question or concern.

I probably wouldn't do business with this company again.

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5/5

posted Oct-08-2004

I wish all companies in America operated like this.

Bill answered all of my many emails within a few hours. Manufacturing time and shipping of the computer case I ordered were even faster than what Bill promised and the case itself is well-made and looks great.

MNPC Tech has the best customer service in America that I have ever encountered. I would highly reccomend Bill's services to anybody without hesitation.

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