1/5

posted Sep-29-2010

I placed my order for a Teamson Kids rocking chair on 7/22/10, and the website stated that it would ship in 2-3 business days. Two weeks later, we still didn't have it, and had received no notification of it being sent, or being on hold...nothing. I sent an email asking about it, and was told that they expected it to ship in the next day or two. Three days later, still nothing. After sending another message, I was informed that the rocking chair was on backorder until 8/30. I assumed they meant 8/30/10, but now I think they meant 8/30/11! A few days into September, I sent another message asking them to either confirm that my order would be shipped in the next few days, or else I wanted it cancelled. I received no response. I sent yet another message asking for the order to be cancelled. Still no response. I finally called on 9/22. The person I spoke to said that she put a cancellation order through, and that I should receive an email confirmation by the end of the next day. That email never came. I called AGAIN, was on hold for 20 minutes, and spoke with someone else who did finally get it cancelled and my PayPal account credited. I will NEVER order anything from BabyAge ever again!

comment on review | report?

Is this review?… Helpful Cool Share