1/5

posted Sep-15-2011

After much research as the the best beginner Bin's that would suit my needs I settled on The Nikon Premier's 10x25. I am traveling to Japan for a month and wanted to be sure to have the new Nikon's for this trip.

So I call up and place my order with Optics Planet 9/14/11, I am told they are not stocked but ordered from Nikon and this could take up to 7-10 business days. This concerns me, but there is still breathing room in the trip time. Then I get a email stating my order is on hold for security reasons and to contact American Express. I call Amex first thing in the morning and verify the charge is legit and is authorized. I then call Optics Planet at noon to make sure this is corrected. I am told haven't heard from Amex could take up to 3 days. So now I am looking at 4 days down and I am in the red zone as to receiving my item in time. I ask if I can use another card, risk manager states I cannot as this makes me look even more suspicious??? Suspicious? Why because I am ordering a binocular and having it shipped to my place of work rather than my home? My work is within 1 mile of my house. I had verified Bill to address associated with my CC..passed. Why am I having to try so hard to come up with solutions to give them my money?

I am told there is nothing I can do other than wait...which is what I don't have time to do. Poor customer service for a new potential customer. I will have no choice but to cancel and take my purchase and future purchases elsewhere.

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