1/5
posted Jul-25-2008
While at first it seemed great, affordable and easy, once we purchased their classified ads system we soon learned how deficient their entire business is. First, there are no phone numbers to call for support.
Their technology is dinosaur as far as the graphics and design go. They look completely 90's in their layouts -- very outdated. This is not an attractive quality when you are competing online with other web sites that look new, fresh and modern.
The system that we purchased was not as flexible as we would have hoped -- even though it was the more expensive PREMIUM version, but we were roped in for at least a year so we had to make it work. We were promised upgrades to our version that NEVER came.
And the support is terrible. It's a message posting type system which tells me there are only about 4 people working at the "company" (if that)
And to make matters even worse, we thought we had followed all the procedures correctly to cancel our account (they do not make it easy and there are several confusing HOOPS to jump through) and they suddenly charge us a $60 hosting fee out of the blue. When we pointed out the mistake, they REFUSED to give any sort of refund. They are horrible. Do not use this company. They are programmers....not business people. They have no talent for business or design. We spent thousands with this company and they seemed to enjoy sticking us for the last $60 bucks. I'm so disappointed. What could have ended as a decent relationship had to end with them being corporate jerks, hiding behind their fine print. Do not use this company.
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![Share](javascript:share_rating({"review_body":"While at first it seemed great, affordable and easy, once we purchased their classified ads system we soon learned how deficient their entire business is. First, there are no phone numbers to call for support. <br><br>Their technology is dinosaur as far as the graphics and design go. They look completely 90\u0027s in their layouts -- very outdated. This is not an attractive quality when you are competing online with other web sites that look new, fresh and modern. <br><br>The system that we purchased was not as flexible as we would have hoped -- even though it was the more expensive PREMIUM version, but we were roped in for at least a year so we had to make it work. We were promised upgrades to our version that NEVER came. <br><br>And the support is terrible. It\u0027s a message posting type system which tells me there are only about 4 people working at the \u0022company\u0022 (if that)<br><br>And to make matters even worse, we thought we had followed all the procedures correctly to cancel our account (they do not make it easy and there are several confusing HOOPS to jump through) and they suddenly charge us a $60 hosting fee out of the blue. When we pointed out the mistake, they REFUSED to give any sort of refund. They are horrible. Do not use this company. They are programmers....not business people. They have no talent for business or design. We spent thousands with this company and they seemed to enjoy sticking us for the last $60 bucks. I\u0027m so disappointed. What could have ended as a decent relationship had to end with them being corporate jerks, hiding behind their fine print. Do not use this company.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Hagen_Hosting\/comment\/396172#comment396172","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hagen_Hosting.jpg","store_name":"Hagen Hosting","username":"stephmoore","rating":"1"}, "single");){kind=link}