5/5

posted Mar-19-2004

I purchased a complete system from their System Builder and opted to assemble it myself. They had several choices available, showed what the case would look like and allowed the option to buy OEM software with it. My only beef is that they do not check for incompatibilities, at least not in any way I can see.

It took the standard two days to verify customer information, which they warn about on their web site. After that it took about a week for them to ship the entire order, but they did start shipping what was in stock throughout the week at no extra charge. Within two weeks of ordering I had all of the parts and assembled the system.

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Mar-19-2004

I ordered through them to build an upgrade system and have done so before for about two years. I have recommended them to friends and have been responsible for about 5 systems worth of sales (~$3000).

This last order is the last time I will be ordering through Deals Direct. Their ordering system did not have a spot to enter a credit card that did not have my name on it, and because of this unique situation it took an extra week to get the extra paperwork (actual paperwork, as their online system is lacking) sorted out.

After the paperwork, I waited for another two weeks for them to ship the parts, but because THE online person (one person is responsible for all of the online ordering) was sick, it didn't ship as soon as it could have. I called several times and was assured it shipped. Frustrated, I sent one final e-mail to which I got a quick response on a Friday that he would get me the Canada Post tracking information. I got an e-mail back on Monday to say that Canada Post had received the shipment and it was two days after that when I finally got the parts.

I did not enjoy waiting for three weeks for a handful of parts, did not enjoy being lied to about the order being shipped and did not enjoy the overall experience of using Deals Direct. Typically I am a loyal customer, but they no longer have my business, or my friends whom have also gotten tired of their slow processing.

comment on review | report?

Is this review?… Helpful Cool Share