1/5

posted Feb-06-2013

I've been pretty positive about Verizon service -- until I bought a Jet Pack from them in August of 2011 to provide wireless internet for college daughter -- what a disaster. I was not educated by the salesmen -- Nick --about data usage or a contract (see below). We figured out in the first month that this device uses up data in far larger quantities than a phone. I got hit with a $500 extra data charge in first month. She was watching movies so that was our problem to fix. But after that, even streaming Pandora racked up big data usage. I went from 4 GB to 8GB to try to keep up -- still going over. Finally, this month, I switched daughter to cable and shut it down. Called to cancel the line -- $150 cancellation fee! Verizon won't budge on this. I am a $5000 a year customer - 6 phones in our family -- they wouldn't waive the fee. Big mistake, Verizon, I will be shopping you at my earliest opportunity.

comment on review | report?

Is this review?… Helpful Cool Share