1/5

posted Jan-03-2012

I am having a terrible experience with this company. First they sold me a DMS4 EZI Pro SE Solderless that had a defective BIOS clip. Yes, that was over a year ago and I didn't open the package until last week. The point is that they have no record of my order number 100001942 when it was under Pegasus Global Holding Limited. That's unacceptable, and that should not be the customer's problem to maintain records when a company is sold. Then they're telling me they don't do refunds after I told them I am not after a refund. I want a replacement BIOS clip. That's all that I'm after. These people do not read their emails to understand what the customer wants! Please take time to read guys! I'm not asking for much.

Also, where is the live chat their blog speaks of?

(Look for "Mod-Chip.com Today" near the bottom of their main blog page: http://blog.mod-chip.com)

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UPDATE: I just got ANOTHER response where Paul is saying they don't offer refunds. I had to use all caps and exclamation points on my response, because this guy just doesn't get that I'm not after a refund, but a spare part. I have no idea where he got that I was after a refund. The guy just can't read I guess. Their customer service is worse than bad, it's atrocious.

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UPDATE 2: I went back and forth two more times with this guy and he still says 'no returns and no refunds' after I told him I never wanted a return or a refund, but a replacement for a defective BIOS clip, and if I have to pay for it, I will. Paul is just clueless and he needs to get another job where he doesn't have to pay attention to pesky details from customers who are willing to pay for something they shouldn't have to because the part was defective. I have never dealt with anyone so completely dense in my life.

Last, the phone number in south Florida (1-239-220-5432) is no longer in service, so I guess the only option is dealing with this thick-headed imbecile Paul through email who just doesn't get it and takes several days to reply back only to tell you 'sorry' no matter how much you try to explain what you need and that you're willing to PAY for it even though it's for a replacement for something Pegasus sold that was defective. TOTAL DUNCE!!!!!!!!!!!!

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1/5

posted Sep-12-2011

This is a terrible company. I bought a Scorpius-35PRO keyboard from them, which has a trackball that slips a lot. I didn't have it 30 days yet and they are refusing to deal with me. I received it on August 12th and reported the problem September 9th, thinking the issue would go away after a break-in period, so I kept trying it for about four weeks to see if it would get any better, which it didn't.

I recommend not buying anything from them, because they don't stand by what they sell. If you spent over $100 and bought something defective, they say that's tough and it's all on you if you've had it less than a month. They count the days until you received it as part of the 30 days, which is not reasonable.

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4/5

posted Oct-15-2010

This is about a Samsung P2770H 27in LCD Monitor

Purchased from Ebay September 30th. Received via UPS October 6th. Reported issue w/ defective power button October 12th, which is 12 days after order, but only 6 days after I received it.

Received robot email on the 12th that I would be contacted by last Thursday (October 14th).

I was finally contacted on October 19th and provided a return-shipping label via PDF. This was three business days beyond what the email said.

Back on the 12th I requested an exchange, but due to the delay, I decided I wanted a refund instead.

I shipped the unit back to them on 10/25. I received a full refund that posted to my acct on 11/1.

I would consider doing business with Legend Micro again. I think I was swayed too much by the negative reviews on this website. They did make this good and they are fairly reasonable people, who in my case I think made only one honest mistake.

This review was modified by ssybesma on November 02 2010 09:50:37 AM

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