“Before purchasing my Samsung range I of course shopped all the local spots to try and find the best price. I then took my search to the internet and found better prices across the board, but knew that there would be a delay in getting my range due to shipping. Having looked at many websites, I decided to go with Abe's of Maine, due to not only their price, but namely that it was listed "In Stock" and with a shipping time advertised at "5-6 business days". To boot, they offered FREE SHIPPING. So it all sounded great, right? But of course it was too good to be true.
A few hours after placing my order online, I get a call from an Abe's rep confirming the order and then strongly suggesting that I upgrade the shipping for the unit to travel on a pallet on a truck versus as freight which would also allow for the driver to call and schedule an appointment with me and bring it into the house versus I guess just leave it unattended in the driveway since traveling as freight would not have them calling to set this appointment. The rep said I was offered this upgraded shipping for $99, which would be 50% off of the normal rate. I politely declined. He then stated he would go down to $69 and again strongly recommended it as they have a much better success rate at going against the trucking company if the unit is damaged versus again the freight company. I am still not exactly sure the difference between trucking company and freight company as I am fairly certain the mode of transport to my home is the same. I asked if my range would not be covered for damages during transportation using the free shipping method?? He said yes it would be, but they have just had much better success "going after" the trucking company. Well now I am questioning my whole decision to buy a large appliance online! I again declined stating that I had done a lot of price comparison and now if I chose this upgrade, I might as well just go down to my local store and purchase it here as there would not be a savings on the price. The rep now came down to $29. Well to just be done with it I said go ahead with the upgrade. I asked if that meant it would get to me quicker and he said no, but that it was in stock and will go out allowing for a day, if not two, for processing.
Well to shorten this long story, it was not even shipped for a full 7 days after I placed the order, and took 10 more days to arrive to me. When I called to complain to Abe's they did offer to refund my shipping charge for the inconvenience, but considering I was strong-armed into that charge to begin with, it wasn't really much of olive branch as far as I am concerned. What would they have offered me had I not upgraded, because the shipping was supposed to be free??
In short, I believe they are at fault for false advertising because not only does their website clearly state 5-6 business days, but that is also stated on the email confirmation to me. And when a rep tells you it is in stock, why does it take a full week to actually get shipped??
If you only care about price and your time is not worth anything, go with Abe's.”