1/5

posted May-24-2011

It appeared that this store had excellent selection with great prices and shipping. Once I ordered an item that was listed as 'in stock' with free shipping, I waited and waited to receive a notice that it had shipped. I needed the item by a certain date or it was of no use to me. After 2 weeks went by with no word from the company I contacted customer service. They said they were sorry but the item had been placed on Back Order and they would ship it as soon as they could. I asked them to cancel the order since it would be too late by then and they apologized and said they would do that. 2 more weeks later I got notice that the item had shipped via Fed Ex and my card was charged the full amount. I called Fed Ex to refuse the shipment and then called Boaters World to complain that they had ignored my order cancellation. They apologized a lot but said that my cancellation order never had been submitted. I told them that I had the email from customer service stating that the cancellation would be sent to the warehouse. They had little to say to me after that and I suspect that they willfully "forgot" to send the cancellation as a way of fraudulently collecting charges on a cancelled order. Sure enough, THEY REFUNDED THE AMOUNT MINUS THE SHIPPING COSTS!! They stole $7.00 from me! I will never do business with this thieving company again!

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