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 Member Since | 17-Jan-11 |
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| Armed Forces Merchandise Outlet |  |
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| Armed Forces Merchandise Outlet | |
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posted Jan-17-2011 
![Share](javascript:share_rating({"review_body":"Wretchedly slow, if not outright inept refund process for out of stock orders. I had ordered several items back in Dec 2010, and was told several days later, that they were out of stock. Fine. I cancelled. My Paypal account was supposed to be credited.<br><br>One month later, I\u0027ve doing my invoices and bank statement reconciliation, and to my horror, they NEVER refunded the ~$170 to my paypal account! I communicated rationally and concisely with them, and they were oft slow in response. Finally I was told that a \u0022Check would be sent out\u0022 Ooooooook. How long? Why did you not refund me the first time? Is something shady going on here, or is this business just horribly mis-managed? <br><br>They *really* need to update their website with Stock Status, process order cancellations better, and issue more timely refunds.","link":"http:\/\/www.resellerratings.com\/store\/Armed_Forces_Merchandise_Outlet\/review\/682103#comment682103","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Armed_Forces_Merchandise_Outlet.jpg","store_name":"Armed Forces Merchandise Outlet","username":"srvt","rating":"1"}, "single");){kind=link}
“I am the AFMO.com Principal Merchant responsible for AFMO order fulfillment and customer service. I apologize for the inconvenience you have experienced.
AFMO is currently taking steps to improve our order fulfillment process when a product is not in stock. This initiative will enable our customers to make informed decisions regarding keeping an order or cancelling it.
I am confident that the measures we are taking will allow us to perform as a reliable supply source. We have already optimized our PayPal accounts to process refunds in a much timelier manner.
AFMO customer service personnel are available from 9 am – 5 pm CST at 1-800-282-3327, via the life chat, or info@afmo.com. We hope you will choose to do business with us in the future. I welcome your questions, comments or suggestions.”