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59,738 stores1,824,096 reviews Over 250,000 shoppers online now
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 Member Since | 23-Jan-12 |
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| Hertz Furniture |  |
Check out all the stores reviewed by srakaminski
| Hertz Furniture | |
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posted Jan-23-2012 
![Share](javascript:share_rating({"review_body":"The purchasing experience on-line was great and the product met my expectations. However, customer service fell short. One the order was placed, I waited to check the status of the order. Quickly it was updated and with the expected shipping date. I waited until after the expected shipping date to check the status again and it had unchanged. I waited a few more days and checked again with the same outcome, still not knowing if the product had shipped or not. I called customer service and was told they would check into it and call me back. Before hearing anything from customer service, the product was delivered. Not that this is a real problem, but I believe customer service should have responded better and checking the status of your order on-line should have been more informative.","link":"http:\/\/www.resellerratings.com\/store\/Hertz_Furniture\/review\/1187327#comment1187327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hertz_Furniture.jpg","store_name":"Hertz Furniture","username":"srakaminski","rating":"4"}, "single");){kind=link}
“I'm glad the order process went well and the product meets your expectations. Thanks for your feedback about customer service and our online order status; I've passed it along.
If we can help you with anything else please call us at 866-676-7976.
Thanks for Shopping at Hertz Furniture.”