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| Member Since | 6-Aug-12 |
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| Other World Computing (macsales.com, eshop.macsales.com) |  |
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| Other World Computing (macsales.com, eshop.macsales.com) |  |
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posted Aug-06-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"This company gives the option to have a separate shipping address than billing address. However, you apparently have to register every address with your bank or else Macsales refuses to ship. They unfortunately did not make this clear and I sat around for a week waiting for the order to ship. When I finally realized it wasn\u0027t going to I contacted them via email and phone. They never answered my questions fully and seemed unable to grasp that a person that travels or moves a lot is going to have a permanent billing address and a miriade of \u0027shipping addressees\u0027 making it impractical to contact their bank at every turn. Eventually when I decided to cancel I realized there is no option on the website and you have to call. Finally almost two weeks later I am able to cancel my order and take my business elsewhere.","link":"http:\/\/www.resellerratings.com\/store\/Other_World_Computing_10\/review\/1770947#comment1770947","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Other_World_Computing_10.jpg","store_name":"Other World Computing (macsales.com, eshop.macsales.com)","username":"spudnot","rating":"1"}, "single");){kind=link}
“Dear spudnot,
Thank you for taking the time to write a review. We appreciate your feedback.
Other World Computing sincerely apologizes for not contacting you earlier about your order.
We also apologize for not answering your questions fully and we will investigate how we failed internally. I can certainly understand how frustrated that you must be.
Your order was placed on 7/27 and we should have reached out to you. I can assure you that this is not typical and we should have done a much better job.
At this point, a customer support team lead (Jessica) will be reaching out to you to personally apologize, answer your questions fully and assist.
We know that things sometimes go wrong and want to make sure that we make every effort to help.
Sincerely,
Robert Boris
OWC Call Center Manager
rboris@macsales.com
815-333-5098”