5/5
posted Mar-23-2007
I recently placed two separate B + W filter orders with Adorama, both of which totaled over $500. For both orders, I asked for UPS 2-day shipping. The first order was placed on 3/19 and arrived in perfect condition on 3/21. The second order was placed on 3/20 and arrived in perfect condition on 3/22. All shipments were nicely packaged and were as described. Both orders were accompanied by a detailed invoice along with appropriate customer service information.
This is my third time ordering from Adorama, and overall I have been very pleased with the quality and timeliness of my purchases. While I would not hesitate to order from Adorama in the future, I do agree with the majority of Adorama buyers out there who are slightly disappointed in the fact that Adorama does not actively display "out-of-stock" items on their website (although from what I understand, they don't charge your card if the item is out-of stock). Had my filters been out-of-stock, my experience with Adorama could have potentially been different.
That being said, I hope Adorama reconsiders its approach in this regard--as it does have a stellar reputation in the industry (the two credible players are Adorama and Bhphoto). Let's face it, us photographers are an impatient bunch and we want what we want right now (but we are also fiercely loyal to any vendor that delivers consistent service). And while we have no problem parting with a large sum of money to satisfy our equipment cravings, we like to know "up front" whether the item is in stock (so we can make alternative arrangements if the items is not). While calling to confirm is always an option, in the long term Adorama would benefit by disclosing "out-of-stock" items on their website. This would help boost purchaser confidence levels while fostering a sense of loyalty among repeat customers. It also creates a more user-friendly and convenient buying environment where back-end customer service issues (and product delays) can be avoided with up-front disclosure. In essence, Adorama's success hinges on their ability to manage expectations.
That being said, Adorama is a high quality vendor and you should not hesitate to purchase from them. If you are concerned, call to verify product availability. Hopefully they will update their website disclosure soon--as doing so makes solid business sense and is a step in the right direction to winning over the hearts and minds of the photographic community.
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posted Dec-29-2011 
![Share](javascript:share_rating({"review_body":"I\u0027m a working pro who has ordered tens of thousands of dollars worth of photographic equipment throughout the years. And while there are other reputable camera, video and digital photography suppliers out there, there are none that will provide the level of personalized service you\u0027ll get with Berger Bros. Expect mint U.S. gear with all warranty information in perfect order; expect blazing fast shipping and order communication; and expect some of the best service you\u0027ll get from any dealer. When you\u0027re shelling out this kind of money for equipment, don\u0027t leave it to just any company. Berger Bros. defines \u0022trusted source.\u0022 Highly recommended!","link":"http:\/\/www.resellerratings.com\/store\/Berger_Brothers\/review\/1074399#comment1074399","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Berger_Brothers.jpg","store_name":"Berger Bros. Camera","username":"spiritualized67","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently placed two separate B + W filter orders with Adorama, both of which totaled over $500. For both orders, I asked for UPS 2-day shipping. The first order was placed on 3\/19 and arrived in perfect condition on 3\/21. The second order was placed on 3\/20 and arrived in perfect condition on 3\/22. All shipments were nicely packaged and were as described. Both orders were accompanied by a detailed invoice along with appropriate customer service information.<br><br>This is my third time ordering from Adorama, and overall I have been very pleased with the quality and timeliness of my purchases. While I would not hesitate to order from Adorama in the future, I do agree with the majority of Adorama buyers out there who are slightly disappointed in the fact that Adorama does not actively display \u0022out-of-stock\u0022 items on their website (although from what I understand, they don\u0027t charge your card if the item is out-of stock). Had my filters been out-of-stock, my experience with Adorama could have potentially been different.<br><br>That being said, I hope Adorama reconsiders its approach in this regard--as it does have a stellar reputation in the industry (the two credible players are Adorama and Bhphoto). Let\u0027s face it, us photographers are an impatient bunch and we want what we want right now (but we are also fiercely loyal to any vendor that delivers consistent service). And while we have no problem parting with a large sum of money to satisfy our equipment cravings, we like to know \u0022up front\u0022 whether the item is in stock (so we can make alternative arrangements if the items is not). While calling to confirm is always an option, in the long term Adorama would benefit by disclosing \u0022out-of-stock\u0022 items on their website. This would help boost purchaser confidence levels while fostering a sense of loyalty among repeat customers. It also creates a more user-friendly and convenient buying environment where back-end customer service issues (and product delays) can be avoided with up-front disclosure. In essence, Adorama\u0027s success hinges on their ability to manage expectations.<br><br>That being said, Adorama is a high quality vendor and you should not hesitate to purchase from them. If you are concerned, call to verify product availability. Hopefully they will update their website disclosure soon--as doing so makes solid business sense and is a step in the right direction to winning over the hearts and minds of the photographic community.","link":"http:\/\/www.resellerratings.com\/store\/Adorama\/review\/307810#comment307810","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Adorama.jpg","store_name":"Adorama","username":"spiritualized67","rating":"5"}, "single");){kind=link}