5/5

posted Sep-22-2005
I've been buying from amazon.com for at least 5 years, and have never had a problem that wasn't resolved to my satisfaction. Once they sent two books, different titles but same exact content. They accepted return and refunded all costs for the other book. Until the advent of "Amazon Prime", a fee-based program that provides free 2-day shipping, I always used their free shipping on $25+ orders, and received quick delivery. However, with their new fee-based program, their free delivery takes upwards of a week before shipment. Once shipped, still get order within a couple of days, just have to wait for shipment. Kind of a pain, but oh well. The last order I used one-day shipping, ordered on 9/20, and had the item on 9/21, excellent, and not excessive shipping charge.