2/5

posted May-03-2012

Bought a lens and returned it. Took FOREVER for them to process my refund. 30+ minute on hold time in the middle of the day on a Thursday before I even got a hold of anyone. Was not informed of the 15% restocking fee when I asked for a RMA - had they told me that I'd have kept it since the price has gone up.

The first guy I initially spoke to was a rock star, but later didn't want to be bothered by my once a week emails.

Oh well will stick with B&H.

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1/5

posted Apr-10-2012

They were the only ones that listed the A57 as "in stock". Ordered Saturday in the early A.M. on their website. Paypal showed my card being charged as of today (Tuesday) but the status was "pending".
Checked their website status; status changed to "being picked" yesterday. Then I get an email an hour ago to call them as I "forgot to check the box for signature required" for delivery.
I was then told I need to purchase the "special memory" for this camera to "unlock all of the features" and told him I had Sony HG pro duo cards and I was fine. He said that's ok, but you just won't be able to unlock all the features. Uh huh.

So then I asked how long until it ships, and he said within 10 days. Then he put me on hold and said they're not getting it in for another 10 days, and it'd be another 10 days until I got it. I told him I would pass and just get it elsewhere. He apologized and in fairness did refund my payment right away.
The "special memory" part really cracked me up. I mean come on.

Shawn

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5/5

posted Nov-12-2008

I went to purchase a Sony 24" CRT wide screen, and they were more than helpful on setting up both "A" grade and "B" grade monitors for me to look at. I ended up buying the "A" grade, but over the weekend I realized I missed the razor sharp text of an LCD at high resolution (although the game play was unbelievable on the CRT). I called Monday morning and they allowed me to return the Sony and even waived part of the restocking fee (your mileage may vary). I ended up getting a 22" Dell LCD and was thrilled by the professionalism and felt they truly wanted me to be happy with my monitor selection.
These guys even carried the 92.6 pound Sony I returned out of my trunk and into their store!
I highly recommend these guys - they run a very legit company and work hard making things right.
A++++
Shawn, Worthington Ohio

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4/5

posted Feb-04-2008

I ordered a Chenbro SR10769 server case from these guys. This was supposed to include the 2 non-hot swap drive cages; without them you cannot mount any hard drives. Nowhere on the listing did it mention that the cages were not included (well, until AFTER I called and complained).
I immediately called and talk to an account rep (name removed) and explained the situation. He went out and realized that all of his SR10769 cases didn't include the drive cages. He told me he'd call me back the next day. He didn't; I had to call him.
He told me he was going to try to get my replacement cages, and after several phone calls, he said that one cage was on the way (even though there's supposed to be TWO cages).

I have not heard from them in over a month, and he never shipped at least the one cage as he promised. Very poor customer service - since the case weighed over 50 pounds I'd have eaten over 1/2 the cost just to ship it back to them.

*Update 02/08/07*
ClubIT went ahead and not only sent me the drive cages, but the updated units that had the hot-swap capability. It took a while, and was a result of posting about them on this website (reseller ratings) that possibly forced them to make right on this situation. Or possibly, had I continued to make daily calls eventually they'd have straightened this out.

At the end of the day, they made this situation right for me, and that's all one can ask for. Bravo to ClubIT!!
Shawn

This review was modified by sparky3 on February 11 2008 12:44:38 PM

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