1/5

posted Jul-06-2011

Steer clear of these guys. I've been a long time customer of Tennis Warehouse, ordering hundreds of dollars of rackets and strings in the past. That is until today. The tracking information for the new racket I had overnight-ed showed a front door delivery at a time when my wife and I were both at home, but alas no racket was delivered. When I contacted TW's customer service about the issue, they insisted that I order and pay for a second racket and if the first racket ever showed up, I would have to pay for return shipping on the first racket as well. I had been expecting that they would simply overnight another one, for the inconvenience. As I explained to them, if the original racket ever showed up I would be more than happy to return it. No dice. All this hassle and disrespect for a $69 tennis racket. Unbelievable. Instead of trusting a long time customer, they've lost one. There are too many other good options out there for my tennis needs.

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1/5

posted Mar-19-2009

Disappointing at best. After seeing Zappos highlighted on the TV show, The Apprentice, I thought I would give them a try. Despite their website, which lacks visual appeal and is quite dense with information, their selection of shoes is OK. They lost a sale, however, when they did not have a size I needed, so instead of buying two pairs, I only purchased a pair of $200 Cole Haan Oxfords.

An hour after I made my purchase, as I was attempting to see the status of my order, I noticed that the $200 price of these shoes had now dropped to a sale price $137. When I sent an email highlighting this fact to their customer service, I was told that they would not honor the reduction in price because they do not follow "industry standards" for price matching on different colors of the same shoe. I find this confusing at best and dishonest at worst. What retailer offers different prices on different colors of the SAME exact model shoe?

Now I know one.

Today, Zappos had the chance to earn a new customer who loves shoes. They blew it. I will return the shoes I ordered, at their expense, and hope that they quickly adopt a better business sense. They tout their "amazing customer service and unique shopping experience". I can certainly attest to the latter...it was a "unique experience" and one that I will not repeat with them. Especially when they are so many other choices. I wonder what Donald would say?

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5/5

posted Oct-17-2006

What a great experience! I purchased a Panasonic DVX 100B from Proview Digital in Septmeber 2006. Proview may have the best communciation and customer service on the Web. I sent Stuart no fewer than 12 emails with questions over a period of several weeks. He responded very quickly and when I was finally ready to plunk down $3000+, they packed and shipped the same day! Triple boxed for protection and the camera qualified for a $350 rebate from panasonic. No grey market stuff here. Thanks Proview! Will certainly be back.

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