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All Customer Reviews (2)

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HomeTech Solutions

4/5

posted May-13-2011

Part was listed as being in stock on website, however the next day we received a call informing us that the shipping rate we were quoted on the website was not sufficient and that it needed to be doubled.

After that an email came in saying that the item itself was out of stock, and that we would get another email once it was restocked. No ETA on stocking.

Canceled the order.

EDIT:
After placing this review, I was contacted by a representative explaining that the email was an automated email which had poor wording for this type of order. They had contacted the manufacturer of the item I'd ordered and were having them drop ship the item directly to us.

I had HomeTech Solutions re-place the order and am expecting it to ship next business day.

This review was modified by solud on May 13 2011 04:20:42 PM

LCDTVs.com / outlookaq.com

1/5

posted Mar-07-2011

Terrible customer service! DO NOT PURCHASE FROM THIS COMPANY!
Ordered a 46" LCD on 1st of March and got a confirmation email for the order. On the 2nd I received an email asking to call one of their reps to set up a delivery window. When I did, I was unable to reach the rep they assigned, however when I spoke to another rep they said their computers were down and that they'd have to call me back in 10 mins. An hour later I got a call back, and in the conversation it was revealed that a delivery window was not available since it was a larger-sized item. He said I'd be receiving the TV in 7-10 days, up to 2 weeks from now.

On the 7th, I noticed I had yet to be charged for the order, so I contacted them again. I was told by a rep that they had "oversold" this particular item and that they had been sending out emails today (I never got an email) stating that these would be on back order for at least a week.

It's upsetting that a reseller waits a week to inform you that they no longer have the stock needed to fulfill an order. Terrible customer service! DO NOT PURCHASE FROM THIS COMPANY!