1/5

posted Oct-25-2003

I purchased a laptop from Micro Pro in August of 2002 after finding them on Pricewatch.com and choosing them because they offered more power for my buck than a comparable Dell or Toshiba, or so I thought. The laptop proved to run fairly well under Linux, I am a systems administrator by trade, but around mid April of 2002 I began experiencing issues with my 'A' 'TAB' 'Q' and '1' keys and issues with the mouse touchpad being flaky. The problem grew more persistant and I sent the laptop in under warranty, to have it corrected. They had the laptop for roughly two weeks and they returned it to me, saying they could not duplicate my issues. I just started using my USB Trackball mouse and went on with life. Over the summer the problem grew worse as the touchpad became completely unusable and the keyboard grew so unusable I had to purchase a USB keyboard to make any use of the unit. In early july the cd-rom and the mini-pci 802.11b chipset also both failed, near as I can tell they were all located in the same area of the chassis, so I can only assume these issues were due to the horrendous cooling design of the laptop they sold, which was two small fans which blew upward in a slot centered above the keyboard, which had the added effect of not doing a damn thing for airflow if my LCD lid was ever closed, but I digress, so after I returned from a short stay in Seattle, I decided to send the laptop in to Micro Pro as it was still under warranty I wanted these issues fixed, I wanted what I had invested nearly $1800 in. I sent the laptop in on July 28, 2003, about 10-12 days later I contacted Micro Pro via the phone to follow up and they informed me that the laptop had been sent to the manufacturer for repair as they no longer sold my particular line of laptop and that it would be 3-4 weeks before it would return. I waited the alloted time and once again contacted them only to be informed it would be another week, I was staved off with this excuse for three weeks straight. Finally about three weeks ago I was informed the laptop had been returned and that it had been unrepairable by the manufacturer, so Micro Pro would be replacing the unit with a new one from their product line, they expected a shipment of units in in a couple days and then they would test and ship one out for me. The rest of the week, this was on Tues, Sept. 30, I called to inquire about when it would be shipped and also the specifications on the new unit, I was brushed off with "the shipment has been delayed I guess, we'll let you know when it gets in." The following week, and everyday since then, up to Oct. 25, 2003 all I have gotten is either "All our people are busy, leave a message" on the Support Lines or "We are closed, business hours are..." on the Sales Lines. I think this company has gone under and in the process has screwed a number of people out of their hardware and due. I contacted the Ohio State's Attorney General's Office and filed an online Complaint and I encourage the rest of you to follow suit, perhaps if we make enough collective noise they will notice and we can get these bastards.

This review was modified by solarce on October 25 2003 08:23:22 AM

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