1/5
posted Dec-26-2011
xheli has a fantastic website no doubt. best one you'll find for rc helicopters on the web.
however, xheli is a horrible merchant! the products i've ordered from them (components for a helicopter build kit) came with no paperwork at all. no shipping manifests, no instructions, no diagrams, nothing!
if you have anything go wrong with your product, FORGET CALLING OR EMAILING THEM! i sat on hold waiting to be connected with a representative well over 1 hour on my lunch break at work and still never got through. i waited to connect with their online chat tech support for well over an hour while the screen told me my wait time was 27 minutes the whole time. i was finally connected. if someone wouldve bothered to answer the phone my question was simple and couldve been done in less than 3 minutes.
i emailed them about returning an item. it took over 3 weeks for them to return my email. then, the email told me to go to some other website to try and fix the problem. i'd already been there and the website did not fix the problem.
they said in that email they would send an RMA request. its been 5 business days and i still havent heard back from them!
i bought a micro helicopter for my brother. the tail motor failed after only 4 flights. God only knows how long it will take to get a return email from them this time!
and im STILL trying to return my other items from before this helicopter!!!!
HORRIBLE CUSTOMER SERVICE! garbage products with no documentation at all. there are better prices, products, and companies that deserve your business elsewhere
do not buy from xheli. save your money, shop elsewhere
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![Share](javascript:share_rating({"review_body":"xheli has a fantastic website no doubt. best one you\u0027ll find for rc helicopters on the web. <br><br>however, xheli is a horrible merchant! the products i\u0027ve ordered from them (components for a helicopter build kit) came with no paperwork at all. no shipping manifests, no instructions, no diagrams, nothing! <br><br>if you have anything go wrong with your product, FORGET CALLING OR EMAILING THEM! i sat on hold waiting to be connected with a representative well over 1 hour on my lunch break at work and still never got through. i waited to connect with their online chat tech support for well over an hour while the screen told me my wait time was 27 minutes the whole time. i was finally connected. if someone wouldve bothered to answer the phone my question was simple and couldve been done in less than 3 minutes.<br><br>i emailed them about returning an item. it took over 3 weeks for them to return my email. then, the email told me to go to some other website to try and fix the problem. i\u0027d already been there and the website did not fix the problem. <br><br>they said in that email they would send an RMA request. its been 5 business days and i still havent heard back from them! <br><br>i bought a micro helicopter for my brother. the tail motor failed after only 4 flights. God only knows how long it will take to get a return email from them this time!<br><br>and im STILL trying to return my other items from before this helicopter!!!! <br><br>HORRIBLE CUSTOMER SERVICE! garbage products with no documentation at all. there are better prices, products, and companies that deserve your business elsewhere<br><br>do not buy from xheli. save your money, shop elsewhere","link":"http:\/\/www.resellerratings.com\/store\/XHELI\/comment\/1058019#comment1058019","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/XHELI.jpg","store_name":"XHELI","username":"socrgy9","rating":"1"}, "single");){kind=link}