1/5
posted Oct-13-2011
BUYERS BEWARE of PinnacleMicro. I recently went to their website where I used the search bar to try to locate a video card for my daughters laptop. Through the process of elimination, I found a video card that said it was for the Gateway laptop it was categorized for. After waiting for approx. 2 weeks the item arrived. Upon taking both the unopened video card and computer to a technician to repair it, I was informed that the video card was for a desktop computer. I contacted the company to attempt a refund on the incorrectly shipped item, in which I was told it was after 7 days so the only thing they could do was ship another one, or I could get a refund after paying a $35 restock fee on a $38 product. (And I would have to pay the first class shipping rate to send item back to them)
PinnacleMicro customer support- Lord have mercy. You can not understand the woman, nor hear her. When I ask if there was someone there that I might actually have a chance of understanding(I would have even taken a chance with a 2 year old) she just said "oh, I sorry, I'll try louder". DUH.
Folks, This company is a bunch of scammers that rely on people sending items back for big time restock fees, so they can resell the items again. Had I had known prior to, I never would have ordered even a thumbtack from them.
I am also highly suspicious of any of the items they have listed on the website.
PinnacleMicro is highly un-professional, and their return policies and business practice in general is quite questionable.
Please do not give PinnacleMicro any of your hard earned money. They will ship incorrect items, refuse a refund, then ask you for more money.
I just hope my bad luck with this company, helps someone else.
Avoid PinnacleMicro like they have the plague.
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![Share](javascript:share_rating({"review_body":"BUYERS BEWARE of PinnacleMicro. I recently went to their website where I used the search bar to try to locate a video card for my daughters laptop. Through the process of elimination, I found a video card that said it was for the Gateway laptop it was categorized for. After waiting for approx. 2 weeks the item arrived. Upon taking both the unopened video card and computer to a technician to repair it, I was informed that the video card was for a desktop computer. I contacted the company to attempt a refund on the incorrectly shipped item, in which I was told it was after 7 days so the only thing they could do was ship another one, or I could get a refund after paying a $35 restock fee on a $38 product. (And I would have to pay the first class shipping rate to send item back to them)<br>PinnacleMicro customer support- Lord have mercy. You can not understand the woman, nor hear her. When I ask if there was someone there that I might actually have a chance of understanding(I would have even taken a chance with a 2 year old) she just said \u0022oh, I sorry, I\u0027ll try louder\u0022. DUH.<br>Folks, This company is a bunch of scammers that rely on people sending items back for big time restock fees, so they can resell the items again. Had I had known prior to, I never would have ordered even a thumbtack from them.<br>I am also highly suspicious of any of the items they have listed on the website.<br>PinnacleMicro is highly un-professional, and their return policies and business practice in general is quite questionable.<br>Please do not give PinnacleMicro any of your hard earned money. They will ship incorrect items, refuse a refund, then ask you for more money.<br>I just hope my bad luck with this company, helps someone else.<br>Avoid PinnacleMicro like they have the plague. ","link":"http:\/\/www.resellerratings.com\/store\/Pinnacle_Micro\/comment\/897484#comment897484","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinnacle_Micro.jpg","store_name":"Pinnacle Micro","username":"snoopy672","rating":"1"}, "single");){kind=link}