5/5
posted Dec-06-2011
Ordered a high end Martin acoustic guitar at 15% off on a "Rockin' Santa Sale". Due to cold weather at the time, they agreed to ship free UPS 2 Day Air. I received my Martin as expected and on time. Guitar had a couple "issues" that need some luthier attention. Debated on keeping or returning the guitar. Music123 emailed me a return UPS shipping label, no hassle, and understood my concerns. I couldn't bring myself to send this beautiful guitar back, but it needed a couple issues squared away. Nearest Martin repair center is an hour and a half away... I called Music123 for the next day and explained that it was killing me to have to send this beautiful guitar back, but it needed a little love from a Martin authorized service center to make it perfect as it should be. I asked for an additional 5% discount. The customer service rep was very understanding and courteous. She put me on hold, came back and agreed that they would give me an additional 5% off and to keep the receipt for any repair work. That if repairs ran more than that, then to call them back and see what they could do for me.
I give Music123 HIGH MARKS! They went above and beyond and it was a very pleasant experience.
I wanted to write this review because people who are angry tend to complain but folks who are pleased usually go about their merry way. Not this guy. I owe Music123 a review from a happy customer!
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![Share](javascript:share_rating({"review_body":"Ordered a high end Martin acoustic guitar at 15% off on a \u0022Rockin\u0027 Santa Sale\u0022. Due to cold weather at the time, they agreed to ship free UPS 2 Day Air. I received my Martin as expected and on time. Guitar had a couple \u0022issues\u0022 that need some luthier attention. Debated on keeping or returning the guitar. Music123 emailed me a return UPS shipping label, no hassle, and understood my concerns. I couldn\u0027t bring myself to send this beautiful guitar back, but it needed a couple issues squared away. Nearest Martin repair center is an hour and a half away... I called Music123 for the next day and explained that it was killing me to have to send this beautiful guitar back, but it needed a little love from a Martin authorized service center to make it perfect as it should be. I asked for an additional 5% discount. The customer service rep was very understanding and courteous. She put me on hold, came back and agreed that they would give me an additional 5% off and to keep the receipt for any repair work. That if repairs ran more than that, then to call them back and see what they could do for me.<br>I give Music123 HIGH MARKS! They went above and beyond and it was a very pleasant experience.<br>I wanted to write this review because people who are angry tend to complain but folks who are pleased usually go about their merry way. Not this guy. I owe Music123 a review from a happy customer!","link":"http:\/\/www.resellerratings.com\/store\/Music123\/comment\/981305#comment981305","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Music123.jpg","store_name":"Music123.com","username":"smokin-blues","rating":"5"}, "single");){kind=link}