1/5

posted May-25-2009

I had Purchased a Grade A1 Laptop model is an Acer Aspire One 150L. Grade A1 Means the box is slightly damaged. Here is my story.

Ordered the laptop and received it in reasonable amount of time. Or I did not bug me the delay.

I had the laptop for less a month on exactly the 23rd of may, my laptop crashed on me hardware failure unfortunately for me that day after an allnighter had my thesis due tat morning unlucky me anyway i got my data tats another story on how.

I called up laptops Direct to Inform them of my problem. I am aware that normal laptops bought from them you need to deal with the manufacturer directly unless specified by them. And in my case laptopsdirect held the warranty. Here is summary of my phone call
Call 1:
Hello: "my name is **** ***** I have a problem with my laptop" (and immediately din let me finish)
LptDirect: "Sir you have to deal with the manufacturer and redirected me"

Call 2:
Me: Hello My laptop has a problem its an acer netbook and the .....warranty is by you

(When i said and the) same story she sent me off to acer. Very Grumpy me now

Call3:
Me: Hello, could you please let me finish my sentence before you were to transfer me (my exact words in a calm tone)
Repondent: Sir i dont need your abuse... (If anyone finds tat abusive plz tell me)
Me: Apologised n said your giving me warranty on a grade A1 laptop.
She: Took my detials, It has to be cleared by manager n blah blah. (im happy now)

--All This was on the 30th of april ---
Events:
1-05-09(fri week1): Authorised to collect email recived with the RMA number

5-05-09(mon w2): Courir man picked up Laptop
13-05-09(week3): Email From LPDirect Laptop rcvd
14-05-09(week3): Email Laptop is being processed
22-05-09(week4): Refurbished Laptop recived
26-05-09(week5): Laptop Fails

I have almost every week called laptops direct to get a status, I must note now the last email i got from laptopsdirect was on the 14th sayin they recived it. I spoke to returns on 21-05-09 n he had no idea what was going on this is what he told me on the 21-05-09

me: Hi i would like to know what is the status of my return (gave him all details)
tech: Sir, i dont think we have recived it
me: i got an email sayin you have
tech: oh okay, can i get courier details
me: gave him details (lucky i kept it)
tech: Sir im real sorry ill ave to look into and will call you back

Next day got the laptop and no mail or call from the tech.

Summary:
1) Keep all details and documents and packaging perfectly if your crazy enough to deal with them
2) The worst customer support in the world.

I will post my second time return n refund process when i complete it.

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