1/5
posted Dec-11-2010
Stay far away from this company. So much has gone wrong sicn eI ordered that I will probably miss some key points in writing about it.
At first they didn;t want to honor their price match guarantee. After a talk with a rude CSR, i asked for a higher up and spoke to a guy that approved the PM. Order was shipped and they billed my card. i waiting a week and a half and still no packages. I contacted them and fed-ex numerour times (they said it was shipped fedex). it turned otu that some third party freight carrier that I never heard of had my shipment and my itmes were in their warehouse becuase music123.com didnt give them my telephone number to make contact for delievery. I finally straightened that out and then started looking throug thr large order of guitars I purchased. Five were previously used and one of the five had a cracked neck. I contacted music123.com about it and they said the guitars were discontinued so I came up with a fair figure for me to accept the used guitars and keep them. The only thing music123.com will do is a low amount and only as a credit (as if I created the issue). I have been going back and forth with them numerous times and they are still trying to pull stunts with me. I asked for guitars of equal vaue (post pm) but they said they cant do that because after my PM, I didnt pay that same amount. they dont get it... they offered the guarantee on their website. i didnt tell them to make up that rule. I'm still going back and orth on this as i write this. I am going to contact the guitar maker and tell them what music123.com is doing to ruin their name (selling used gear as new). I am also going to contact the credit card and dile a chargeback soon if ths isnt taken care of. As stated, I am asking for a VERY fair amount to be credited. I dont want in house credit because I will never shop with them again. They really suck bad. Very unprofessional, non caring, cocky, etc. STAY FAR AWAY!!!!!
I also had other items on backorder that they cancelled without notice or reason.
They are like the kid that took the ball away form everybody on the playground and wondered why they werent like very much at the end of the day.
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![Share](javascript:share_rating({"review_body":"Stay far away from this company. So much has gone wrong sicn eI ordered that I will probably miss some key points in writing about it.<br><br>At first they didn;t want to honor their price match guarantee. After a talk with a rude CSR, i asked for a higher up and spoke to a guy that approved the PM. Order was shipped and they billed my card. i waiting a week and a half and still no packages. I contacted them and fed-ex numerour times (they said it was shipped fedex). it turned otu that some third party freight carrier that I never heard of had my shipment and my itmes were in their warehouse becuase music123.com didnt give them my telephone number to make contact for delievery. I finally straightened that out and then started looking throug thr large order of guitars I purchased. Five were previously used and one of the five had a cracked neck. I contacted music123.com about it and they said the guitars were discontinued so I came up with a fair figure for me to accept the used guitars and keep them. The only thing music123.com will do is a low amount and only as a credit (as if I created the issue). I have been going back and forth with them numerous times and they are still trying to pull stunts with me. I asked for guitars of equal vaue (post pm) but they said they cant do that because after my PM, I didnt pay that same amount. they dont get it... they offered the guarantee on their website. i didnt tell them to make up that rule. I\u0027m still going back and orth on this as i write this. I am going to contact the guitar maker and tell them what music123.com is doing to ruin their name (selling used gear as new). I am also going to contact the credit card and dile a chargeback soon if ths isnt taken care of. As stated, I am asking for a VERY fair amount to be credited. I dont want in house credit because I will never shop with them again. They really suck bad. Very unprofessional, non caring, cocky, etc. STAY FAR AWAY!!!!!<br><br>I also had other items on backorder that they cancelled without notice or reason. <br><br> They are like the kid that took the ball away form everybody on the playground and wondered why they werent like very much at the end of the day.","link":"http:\/\/www.resellerratings.com\/store\/Music123\/comment\/654910#comment654910","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Music123.jpg","store_name":"Music123.com","username":"slamminmofo","rating":"1"}, "single");){kind=link}