5/5

posted Nov-29-2008

Good selection of older processors. Purchased a socket 939 4000+ as a backup for an older NF4 system at a great price.

Site easy to use, email order status, good shipping options (USPS, cheap/fast), good shipment packaging.

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5/5

posted Jan-31-2008

12/12/2007
Bought two HP LP3065 monitors from them.
Good order processing, free 3-day Fedex shipping, and confirmations.

I had to return one of the LP3065 monitors due to defect. The return and replacement processing was handled quickly and professionally(went through a nightmare with HP support before I went back to PCNation to resolve though).

Excellent professional online retailer, will purchase from them again.

5/10/2010 - another order and updated review
Ordered a HP LP2475W monitor from PCNATION. Online transaction process was easy and quick. Received instant email acknowledgement and shipping updates.

Received monitor next-day, with closest-warehouse shipping. Monitor had a stuck pixel defect that was acknowledged by HP support (HP has a zero stuck pixel policy).

Submitted a cross-ship RMA to pcnation using their online process. Return processing was handled by Jay C. Jay was responsive and professional and I received a replacement monitor with next day shipping.

PCNation provides excellent post-sales and RMA support via email and phone. Will purchase from them again.

This review was modified by skane777 on May 25 2010 10:50:23 AM

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1/5

posted Dec-24-2007

I purchased two 30" Hewlett Packard LP3065 monitors from PCNation on 12/13/07.

Both have pixel defects. One has a fully dead pixel on top right corner, and a dead green subpixel along top middle edge... not very obvious, I decide to tolerate it.

The other monitor has a fully dead pixel (NOT a RGB subpixel defect) near center of the screen. This is quite irritating, and not something I would expect from a supposedly "high end" 30" hi-res LCD.

These monitors have a 3-year warranty from HP.

HP has a defective pixel policy, see this link:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00288895&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

"A full pixel defect is a bright white dot or very noticeable black dot on the display. No full pixel defects are allowed per HP's monitor specification."

12/21/07
So I call HP support. It's obviously offshore/India resources, speaking broken English. I need to repeat everything I say, like talking to toddlers. Their technical support line is useless. Their tech support phone tree does not even have a route to LCD/monitor support. You need to indirectly get there by going to desktop support who will somehow transfer you to "accessories" support that covers monitors. Along the way, they'll try to put you through troubleshooting scripts related to general desktop troubleshooting (reboot computer, power off/on, cable checks, etc.).

I finally get to a tech support for monitors. They tell me they will be able to send a new replacement monitor to me, but "their system is down so they can't process the return". They tell me they will call me back. They don't.

12/22/07
I check back on 12/22/07. Same story... I painfully and slowly have to navigate their poorly designed phone support structure and finally get to a human. They collect the same information from me that they should have saved on 12/21/07. In the end, their system is still down. They promise to call me back; they don't.


12/24/07.
I call back on 12/24/07. I painfully and slowly have to navigate their poorly designed phone support structure and finally get to a human. Their system is back up, but the best they can do is replace my brand new defective monitor with a used refurbished unit. So what this amounts to, is that I purchased a brand new HP LP3065 monitor, and they will only replace it with a used refurbed unit, no matter how new it is. If I wanted a refurb, I would have bought one at a lower price. The rep. also tries to sell me a brand new LP3065 from their phone sales. He tells me to return the monitor I bought for a refund, and they can give me a good price on a brand new one. So I play along. I get transferred to sales. The sales rep. says they don't have the LP3065 in stock, but he can sell me a 42" TV. LOL. While I'm talking to the sales rep., I go to the HP store and see the LP3065 in stock for a 12/26/07 delivery. The sales rep continuously tries to sell me other TV's and monitors. I tell him to end the call, and transfer me to their customer survey. Of course, the line just hangs up.

Warning to whoever buys HP products -- If you purchase a new and defective HP product, you will not get a brand new item to replace it. What a scam company. At least companies like Dell will stand behind their products, by cross shipping and replacing their new items with NEW items.

This is the first and last time I will ever purchase a HP product.

This review was modified by skane777 on December 24 2007 11:01:10 AM

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5/5

posted Jul-24-2007

Placed my first order for some speaker cable with this company.

Received prompt email acknowledgment. The order was processed within 24 hours and arrived as scheduled, in excellent packaging.

Also received a followup call from a service rep a couple days later to make sure I was happy with my purchase.

I will do business again with OneCall.

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5/5

posted Jul-24-2007

I haven’t seen much feedback on this company (a few posts on AVS forums), but they were the only ones who carried a specific brand/model of speaker stands I needed. I decided to give them a try.

Order-acknowledgement was received promptly via email.

The payment is processed through PayPal. This online retailer appears to be associated with “Pinpoint Marketing, Inc.”.

The order was processed within 24 hours and arrived as scheduled via UPS. Packaging of the order was excellent.

Based upon this initial experience, I would do business again with this company.

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5/5

posted Jul-18-2007

This is THE best place to buy cables and accessories.

Placed 3 orders with Monoprice within the last month.

Excellent products at the best prices. Good shipping options. All orders were processed same day, with email confirmation, arrived as scheduled, and packed well.

On my most recent order, they shipped an incorrect item. I reported it via email, received a reply within 1/2 hour, and they sent me the correct item via overnight shipping.

I will always use Monoprice as my first-choice cable/accessories online retailer, as long as they continue their great service.

This review was modified by skane777 on July 18 2007 07:54:27 AM

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5/5

posted Mar-13-2007

Was pleased to find their pricing for the same DDR RAM was significantly lower than another online retailer I use 99% of the time. The order process on the site is efficient and I received instant email acknowledgement after placing the order. Order shipped within 24 hours, well packed and with correct contents. Another plust is that they offer FEDEX, which I will always use instead of UPS.

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5/5

posted Mar-13-2007

I've ordered from Sidewinder several times in past, with consistent great results. They also offer USPS priority mail delivery as an option, which is better and cheaper than UPS in my area. Site is easy to navigate with efficient and easy checkout process. Good selection of top-end cooling hardware at competitive prices.

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5/5

posted Mar-13-2007

Good selection, great prices, shipping within one day of order, instant email acknowledgement. My order was packed well with correct contents. They also offer USPS Priority mail as an option -- cheaper and much better than UPS in my area. I've ordered from them several times before, with same great results. Will order from them again.

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5/5

posted Mar-13-2007

Top-end watercooling gear, good prices, site is easy to navigate and place order. Instant order acknowledgement via email. Order shipped withing one day and I received everything I ordered well-packed. Offers USPS priority mail as an option -- better and cheaper than UPS.

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