4/5
posted Apr-17-2012
I ordered Mullican St Andrews Oak Gunstock, 3 and 5" planks, about 550 Sq ft. Mike at Direct Hardwood was helpful answered all the questions about the product and shipping. I ordered on 3/21/2012. The hardwood was deliverdd on 4/11/2012, 21 days later. When I received the order detail via the email, the details were ALL wrong. I telephoned them promptly and was told by Mike that, he has placed a correct order. But getting to email me a corrected order detail, so I would have a leg to stand on, if the wrong product was delivered, was less than optimal. It warranted 3 emails and and 2 phone calls. I continued to receive email inquiry about my review of product with the wrong product detail and just made me very concerned.
The shipping charges and shipping and delivery were comprehensive. The delivery person delivered the pellet curbside and in fact dropped it inside the garage. The Direct Hardwood does not nickle and dime you with shipping and delivery charges, compared to many other equally competitive online retailers, who tack on $75-100 each, for curb side lift delivery, dropping to garage, etc. Only 2 planks are damaged slightly from one box. I also, ordered, ancillary products like underlayment and molding. They were not shipped with the hardwood. I was not informed of the separate shipment.These have NOT arrived after 4 weeks of ordering. I am awaiting their arrival to schedule installation. The communication/ inquiry with DHW, regarding the delivery status of these molding and underlayment, was less than optimal. The emails and phone calls were NOT returned promptly. I donot have a tracking number to check on the status of this and have to take the word of Mike @ DHW, that it will arrive at the end of this week( 4/17/2012).
Mullicans St Andrews Oak Gunstock looks beautiful with consistent quality and finish in all the planks. I decided to go with this particular product to match the existing floors in the house. I am very satisfied with the product. I very pleased to to note Mullicans sources all their wood( in this line of product) here in USA and are milled locally in a responsible way and they are FSC certified and Appalachian hardwood, certifed sustainable.
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![Share](javascript:share_rating({"review_body":"I ordered Mullican St Andrews Oak Gunstock, 3 and 5\u0022 planks, about 550 Sq ft. Mike at Direct Hardwood was helpful answered all the questions about the product and shipping. I ordered on 3\/21\/2012. The hardwood was deliverdd on 4\/11\/2012, 21 days later. When I received the order detail via the email, the details were ALL wrong. I telephoned them promptly and was told by Mike that, he has placed a correct order. But getting to email me a corrected order detail, so I would have a leg to stand on, if the wrong product was delivered, was less than optimal. It warranted 3 emails and and 2 phone calls. I continued to receive email inquiry about my review of product with the wrong product detail and just made me very concerned.<br>The shipping charges and shipping and delivery were comprehensive. The delivery person delivered the pellet curbside and in fact dropped it inside the garage. The Direct Hardwood does not nickle and dime you with shipping and delivery charges, compared to many other equally competitive online retailers, who tack on $75-100 each, for curb side lift delivery, dropping to garage, etc. Only 2 planks are damaged slightly from one box. I also, ordered, ancillary products like underlayment and molding. They were not shipped with the hardwood. I was not informed of the separate shipment.These have NOT arrived after 4 weeks of ordering. I am awaiting their arrival to schedule installation. The communication\/ inquiry with DHW, regarding the delivery status of these molding and underlayment, was less than optimal. The emails and phone calls were NOT returned promptly. I donot have a tracking number to check on the status of this and have to take the word of Mike @ DHW, that it will arrive at the end of this week( 4\/17\/2012).<br>Mullicans St Andrews Oak Gunstock looks beautiful with consistent quality and finish in all the planks. I decided to go with this particular product to match the existing floors in the house. I am very satisfied with the product. I very pleased to to note Mullicans sources all their wood( in this line of product) here in USA and are milled locally in a responsible way and they are FSC certified and Appalachian hardwood, certifed sustainable.","link":"http:\/\/www.resellerratings.com\/store\/DIrect_Hardwoods\/review\/1462619#comment1462619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DIrect_Hardwoods.jpg","store_name":"Direct Hardwood Flooring and Supplies","username":"sk-bayarea","rating":"4"}, "single");){kind=link}