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silekonn

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Rating 2/10
1/5

Terrible Service and Rude Customer Service

Placed an order five days ago, it was "due here yesterday." Customer service explained it was "ready to be shipped" and they "could go ahead" if I wanted. I explained I needed it this week, asked for an upgraded shipping service and was refused, "it will ship out today, if you don't want it just refuse it."


Rating 10/10
5/5

ChiefValue occassionaly has /the best/ prices on parts.

A: What are the many reasons that you purchase at ChiefValue.com? Please choose all that apply: [ ]

X 1 - Price
X 2 - Products
X 3 - Friendly/ Easy transaction
4 - Fast browsing speed or short page load time
X 5 - Others, please specify: Reliable

B: What kind of products do you often purchase at Chief Value.com? Please choose all that apply: [ ]

1 - Accessories
2 - Bluetooth headset
3 - Case
X 4 - Computer Hardware
5 - CE
6 - Others, please specify ______

Merchandising:

C: If you've been a subscriber of our Weekly Email Specials, have you experienced any trouble in receiving the Newsletters? [ ]

1 - Never
2 - Occasionally
3 - Sometimes
4 - Always
X 5 - No Subscription

D: How often do you search for any promotion/deals released by Chief Value on an affiliate website? [ ]

X 1 - Never
2 - Occasionally
3 - Sometimes
4 - Always

E: Which referring sites send you to visit Chief value? Please click all that apply: [ ]

X 1 - Google web search (FROOGLE)
2 - Bizrate.com
3 - Pricewatch.com
4 - Others, please specify ______

System Improvement:

F: Can you locate a product with Chief Value’s Search engine accurately? [ ]

1 - Never
X 2 - Occasionally
3 - Sometimes
4 - Always

F: On Chief Value.com, which of the following parts, in your mind, need (s) to be improved imminently? Please click all that apply: [ ]

1 - Search engine’s accuracy
2 - Catalog’s accuracy
3 - Website navigation
4 - Promotion search
X 5 - Others, please specify: Search engine needs additional options for filtering (e. g. Hard drives sorted by RPM)
6 - N/A

Final Observations:

H: Overall, how would you rate Chief Value in regards to service? [ ]

1 - Excellent
X 2 - Good
3 - Average
4 - Poor
5 - Disaster

I: Overall, how would you rate Chief Value in regards to product line and price? [ ]

1 - Excellent
X 2 - Good
3 - Average
4 - Poor
5 - Disaster

(If you responded with a 4 (Poor) or 5 (Disaster) for any of the last two question above, please tell us more about your experience/suggestion.)


Rating 10/10
5/5

order arrived quickly and product was as advertised at unbeatable price

This review was modified by silekonn on April 12 2011 09:53:41 AM

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