1/5

posted Aug-16-2011

Ordered a 8-switch Power Center from them via eBay on August 14, 2011 only to find them having canceled my order August 15th. This wouldn't have been so bad if they would have done the process properly and actually provided either a reason why it was canceled and how to remedy or an immediate refund, but in this case neither was provided.

It took 5 separate support tickets to finally get an answer as to why the order was canceled (despite being set up to sell on eBay, apparently the billing address provided for me during paypal checkout was 'insufficient'). It took contacting yet another customer service agent and threatening to file a charge reversal before they finally issued a refund.

On the note of their customer service, it was easily one of the worst I have ever dealt with. Their policy seems to be to simply quote a line of text from the FAQ on the website then mark the ticket as 'solved' regardless of whether or not the quoted information even related to the question being asked.

In summation although their eBay feedback is seemingly overwhelmingly positive, when things do go wrong with ordering from this company it quickly becomes a nightmare. Avoid if any alternatives are available.

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