1/5
posted Apr-17-2012
Like being on a hook?
Shopping online, I’ve ordered 2 items from the Signature Hardware: shower rod and a curtain. Total order came to $136.90, out of which $99.90 was for the rod. The shipping on purchases over $50.00 was free and I was really excited awaiting the package arrival.
When it was brought in, I’ve noticed that the rod is of a wrong finish. Instead of polished chrome it came in polished nickel. I must have clicked the wrong link ordering it.
I called the company right away and was told to send the rod back using return authorization that I would get via the email. As far, as the rod concerns, they would send me another one in chrome finish, as soon as they receive this one. …So far, so good!
"Will the 'return authorization' cover the shipping?", I asked.
"No, it was your fault. You’ve ordered the wrong finish, so you’ll have to cover the shipping charges."
I didn’t quite like the sound of that, but wanted to be fair and accepted it. It cost me about $19.00 to ship it back.
On the day I was told it’ll get back to the company I’ve called the Signature Hardware to make sure everything is on track. That’s when the arm twisting has started!
I was told that rod in chrome finish costs only $54.95 vs. $99.95 in nickel finish (which is a good news!) and the difference of $45.00 is going to be given back to me in a “Store Credit” (?!) and if I don’t agree to that, this amount will be credited back to my credit card account with the DEDUCTION of 10% RESTOCKING FEE!!!
I asked to speak with the manager, but he turned to be very unhelpful, to say the list. It was perfectly clear to me that they would much rather to catch you on hook and keep you there for the future purchases, by giving you the store credit.
We are not talking BIG Money here! It’s the principal that matters to me most of all!
I hate being on a hook, don’t you?!
My answer to all of this was NO!
No to the store credit!
No to shopping in Signature Hardware EVER again!
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![Share](javascript:share_rating({"review_body":"Like being on a hook? <br><br>Shopping online, I\u2019ve ordered 2 items from the Signature Hardware: shower rod and a curtain. Total order came to $136.90, out of which $99.90 was for the rod. The shipping on purchases over $50.00 was free and I was really excited awaiting the package arrival. <br><br>When it was brought in, I\u2019ve noticed that the rod is of a wrong finish. Instead of polished chrome it came in polished nickel. I must have clicked the wrong link ordering it. <br><br>I called the company right away and was told to send the rod back using return authorization that I would get via the email. As far, as the rod concerns, they would send me another one in chrome finish, as soon as they receive this one. \u2026So far, so good! <br><br>\u0022Will the \u0027return authorization\u0027 cover the shipping?\u0022, I asked. <br>\u0022No, it was your fault. You\u2019ve ordered the wrong finish, so you\u2019ll have to cover the shipping charges.\u0022 <br>I didn\u2019t quite like the sound of that, but wanted to be fair and accepted it. It cost me about $19.00 to ship it back. <br><br>On the day I was told it\u2019ll get back to the company I\u2019ve called the Signature Hardware to make sure everything is on track. That\u2019s when the arm twisting has started! <br><br>I was told that rod in chrome finish costs only $54.95 vs. $99.95 in nickel finish (which is a good news!) and the difference of $45.00 is going to be given back to me in a \u201cStore Credit\u201d (?!) and if I don\u2019t agree to that, this amount will be credited back to my credit card account with the DEDUCTION of 10% RESTOCKING FEE!!! <br><br>I asked to speak with the manager, but he turned to be very unhelpful, to say the list. It was perfectly clear to me that they would much rather to catch you on hook and keep you there for the future purchases, by giving you the store credit. <br><br>We are not talking BIG Money here! It\u2019s the principal that matters to me most of all! <br>I hate being on a hook, don\u2019t you?! <br>My answer to all of this was NO! <br>No to the store credit! <br>No to shopping in Signature Hardware EVER again! <br>","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/review\/1462637#comment1462637","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"shop-online","rating":"1"}, "single");){kind=link}