5/5

posted Dec-11-2008

I placed an order around 415PM. It was shipped the same day. I wish other places would follow suit. Thanks again.

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5/5

posted Sep-09-2008

What can I say? Adorama is amazing! I ordered a bag from them on Thursday and wanted it overnighted but accidentally selected ground. I called and their CS rep was friendly and helpful and had my order changed quickly.

When I received the bag, there was question about if the bag I received was brand new as I had discovered a hat in one of the compartments that was not related to the product at all. Also I believed a horizontal insert was missing.

I contacted their CS department via email and they responded back within a day offering to refund or exchange the item. Since I was out of town and already using the bag at that point I decided to do a little more research to see if the horizontal insert came with the bag. Since the product description was a bit vague it was difficult to tell.

I emailed the CS person and told them I'd keep the bag (since I already used it) but asked them to find out about the horizontal insert.

They responded back saying it was not included but offered to send me one free of charge anyway.

Now this is why I have been a repeat customer and wanted to share my great experience with them.

Thank you!

This review was modified by shimmishim on September 09 2008 06:54:21 AM

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3/5

posted Jul-17-2008

I placed an order over a week ago and they have not yet shipped my order. I'm not sure what is going on with them right now. They've been great but to not have an item processed after an entire week is just a bit ridiculous.

I've emailed twice now and have gotten no response back. I don't think this is how you're supposed to treat your own customers.

Edit:
I finally got a response today saying my email somehow got "lost".

Either way. To get back to someone 4 days after sending an email on an order that was placed a week ago is still a long time.

They are having issues with the company providing the parts. I just wish he had let me know the day after (or even 2 days) my order was placed so I could have found the part I needed from a different vendor.

This review was modified by shimmishim on July 17 2008 12:46:58 PM

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5/5

posted Aug-06-2007

This is my second purchase through Fry's - Outpost and I have been very satisfied. Since they are open Saturday, they shipped my item on Saturday and it got here today. That's super fast shipping and since I don't live in a state with Fry's I don't have to pay tax either.

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2/5

posted Dec-30-2006

I guess this isn't the fault of bestbuy.com but more of the local branches fault. Placed order on 12/25/06 for a 24 inch tv. Went to go pick the tv up today (12/30/06). Waited at the CS online pick up counter for over 30 minutes waiting for the tv. AFter 30 minutes, it turned out that the tv was placed by the entrance yet no one had informed the CS representative that the tv was up front. Then I waited another 20 minutes for them to find the paper work.... what? Yes, the guy had misplaced the paper work. What should have been a 10-15 minute trip in and out turned out to be over an hour wait. Beware of the Best Buy in Knoxville. They will make you wait forever and a day.

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5/5

posted Dec-06-2006

Great place! They were very friendly and had competitive prices for a small store. The best part of my experience was their willingness to check their stock for a very, very specific stepping of a processor I was looking for. They emailed quickly and answered all the questions I had before I placed my order.

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1/5

posted Feb-28-2005

Highly dissatisfied. I placed an order for some photo paper that was a great deal. I got an email saying the order would ship and be received by the 29th of december.

At the beginning of February, I emailed them again because I had not received my order. They emailed back and said it would be delivered on February 4th + 7-10 days which was fine.

February 28th, I still do not have my order. The email response says:
"I apologize for the inconvenience you have experienced in placing an order with Staples.
Unfortunately after researching your order I have found that the driver made several attempts to
delivery the package but was unable to obtain signature for the package. "

What delivery attempt? They have no proof that they even attempted a delivery. Don't most mail couriers leave a notice that a delivery attempt has been made (such as fedex, usps, ups, dhl)? I guess "Staples Courier" is too cheap to even put a notice on the door.

The only nice thing they've done is give me a $5 dollar coupon for the inconvenience and FINALLY giving me a credit for the order exactly 2 months later.

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5/5

posted Aug-09-2004

They shipped my motherboard very quickly and it came well packaged. They had some really nice things for free with purchase over $50. This was my first time ordering and definitely not my last.

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5/5

posted May-23-2004

The website was very user friendly. The shipping was quick and I was satisfied overall with my experience. I plan on shopping from them again.

This review was modified by shimmishim on May 23 2004 05:07:10 PM

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5/5

posted Mar-05-2003

I made my order after the 1 PM deadline (pacific time zone) but it was still shipped out that day. It came in two days as it was supposed to and I can't complain about their prices as well. Overall, it was a great buying experience and I'd love to do business with them again (my 3rd purchase from them).

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