1/5
posted Jan-20-2006
While searching for a sharp looking computer case & components for a customer of mine I came across the eDazz website. I forwarded the information to my customer and he stated that was the case he wanted.
Since I was ordering the case there, I ordered several of the components I did not have in stock from them as well. I requested 2 day UPS shipping, insured. $39.90 for shipping UPS. Note also 1 year warranty on components/case.
12 days later, shipment arrives, DHL. Case is damaged, and one of the components ($22.00) is missing from the order. I sent 3 contact/complaints through their automated system on line. RMA system just plain didn't work. No response for 3 weeks.
I went online and accessed a master list of email address's for their server, and sent a request for action to all of them. This warranted a response. They asked me to detail the damage, and stated the missing item was shipped, but would look into it. I detailed the damage, and they told me I needed to refuse delivery from DHL.
Now I am confused at this point, because they delivered 27 days ago, how do you refuse delivery of something left at your door almost a month ago. I called DHL, they told me to take it to a drop off point. I took it in, they were nice & helpful (kudos to Mail Center, Lemoyne, PA).
Tracking information was obtained, and amaisingly DHL had it returned in just 3 days. From that point on, none of my emails or voice messages were responded to. This is the end of Novemember.
I have continued to request response, a replacement case was initially requested, but after my customer lost patience and cancelled his order (5 weeks was a bit long to wait), I sent them notification that I only wanted my C.C. refunded for the case, missing item and the shipping for those two items.
This is January 20th. No response. Today, 3 days after placing dispute for this charge with my credit card company, they called to confirm information and will be taking action of Chargeback. Just like I warned eDazz/str8buy/cubest in all of my contacts.
Be warned. They are not only unresponsive, but the components I received all had marks on them that led me to believe they were obtained at auction or are factory seconds. Nothing seemed like it was in Retail packaging that one normally sees on the store shelf. Discount is not a discount if it costs you money or customers.
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![Share](javascript:share_rating({"review_body":"While searching for a sharp looking computer case & components for a customer of mine I came across the eDazz website. I forwarded the information to my customer and he stated that was the case he wanted. <br>Since I was ordering the case there, I ordered several of the components I did not have in stock from them as well. I requested 2 day UPS shipping, insured. $39.90 for shipping UPS. Note also 1 year warranty on components\/case.<br><br>12 days later, shipment arrives, DHL. Case is damaged, and one of the components ($22.00) is missing from the order. I sent 3 contact\/complaints through their automated system on line. RMA system just plain didn\u0027t work. No response for 3 weeks.<br><br>I went online and accessed a master list of email address\u0027s for their server, and sent a request for action to all of them. This warranted a response. They asked me to detail the damage, and stated the missing item was shipped, but would look into it. I detailed the damage, and they told me I needed to refuse delivery from DHL.<br><br>Now I am confused at this point, because they delivered 27 days ago, how do you refuse delivery of something left at your door almost a month ago. I called DHL, they told me to take it to a drop off point. I took it in, they were nice & helpful (kudos to Mail Center, Lemoyne, PA).<br><br>Tracking information was obtained, and amaisingly DHL had it returned in just 3 days. From that point on, none of my emails or voice messages were responded to. This is the end of Novemember.<br><br>I have continued to request response, a replacement case was initially requested, but after my customer lost patience and cancelled his order (5 weeks was a bit long to wait), I sent them notification that I only wanted my C.C. refunded for the case, missing item and the shipping for those two items. <br><br>This is January 20th. No response. Today, 3 days after placing dispute for this charge with my credit card company, they called to confirm information and will be taking action of Chargeback. Just like I warned eDazz\/str8buy\/cubest in all of my contacts. <br><br>Be warned. They are not only unresponsive, but the components I received all had marks on them that led me to believe they were obtained at auction or are factory seconds. Nothing seemed like it was in Retail packaging that one normally sees on the store shelf. Discount is not a discount if it costs you money or customers.","link":"http:\/\/www.resellerratings.com\/store\/eDazz\/review\/241039#comment241039","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eDazz.jpg","store_name":"eDazz.com","username":"sebastion","rating":"1"}, "single");){kind=link}