1/5
posted Aug-05-2008
I order a set of Topflight XL's from the Golf Warehouse along with some Topflight balls, Etonic shoes, and some training aids. A day after I placed the order online, I called to check on the availability of the balls as my invoice said that they were backordered. The customer service person (if you can actually call them that) said that my order was stuck in the system and that she would have to place a new order. I told her this was fine as long as I wasn't billed twice or got a double order. The following week I got my full order. I also received an email saying another order was on the way and my debit card was already billed. I called TGW to tell them that by billing my debit card twice they had overdrawn my account. They said they couldn't credit my account until they got their second order back. They instructed me to refuse the second order at which time I would be refunded for the total as well as reimbursed for bank charges for the overdraft. TWO WEEKS later I was still not refunded for the total. I was told that the order got sent to the wrong warehouse (not sure how that was my problem). After a month I have not been refunded the bank charges...I gave up. They also said they would give me a gift certificate for the trouble...never got one. This of course is an abbreviated version of the incident. This does not include the 6 or 7 people I had to deal with and the numerous calls and emails that went unanswered! Stay way from this place! Do not order anything from TGW unless you have a lot of free time and enjoy being jerked around!
36,422 stores
1,204,506 reviews
5855 shoppers online now
Total Reviews
Helpful Reviews
Homepage
![Share](javascript:share_rating({"review_body":"I order a set of Topflight XL\u0027s from the Golf Warehouse along with some Topflight balls, Etonic shoes, and some training aids. A day after I placed the order online, I called to check on the availability of the balls as my invoice said that they were backordered. The customer service person (if you can actually call them that) said that my order was stuck in the system and that she would have to place a new order. I told her this was fine as long as I wasn\u0027t billed twice or got a double order. The following week I got my full order. I also received an email saying another order was on the way and my debit card was already billed. I called TGW to tell them that by billing my debit card twice they had overdrawn my account. They said they couldn\u0027t credit my account until they got their second order back. They instructed me to refuse the second order at which time I would be refunded for the total as well as reimbursed for bank charges for the overdraft. TWO WEEKS later I was still not refunded for the total. I was told that the order got sent to the wrong warehouse (not sure how that was my problem). After a month I have not been refunded the bank charges...I gave up. They also said they would give me a gift certificate for the trouble...never got one. This of course is an abbreviated version of the incident. This does not include the 6 or 7 people I had to deal with and the numerous calls and emails that went unanswered! Stay way from this place! Do not order anything from TGW unless you have a lot of free time and enjoy being jerked around!","link":"http:\/\/www.resellerratings.com\/store\/The_Golf_Warehouse\/comment\/398278#comment398278","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/The_Golf_Warehouse.jpg","store_name":"The Golf Warehouse","username":"sdmindless","rating":"1"}, "single");){kind=link}