1/5

posted Dec-04-2009
To borrow from Jerry Seinfield, this Seller is very good at taking your money but very bad at delivering your purchase. I placed an order on a Sunday and my credit card was charged that day. I called Monday to follow up and was told it was shipped but the tracking number wasn’t available. I was given the same answer the rest of the week. On Friday, I found and called, emailed, and faxed the distributor. They got back to within an hour and stated the order was not yet shipped but would be later in the day. I now have a tracking number.
Who knows how long I would have waited for my purchase had I not took the matter into my own hands? Seller is no Amazon.
Update in response to Seller's misleading rebuke: I called Seller Monday as Citibank had a concern about a charge and I wanted to make sure Seller in fact was paid. It was Seller who volunteered to me Monday it was SHIPPED and he was just waiting for the tracking number. In truth. it was only SHIPPED Friday after I contacted the SEI, the distributor, in Dallas. SELLER had no trouble charging my credit card on SUNDAY just trouble fulfilling the order. Don't believe me? Call Poppy Lopez, National Account Sales, Southern Enterprises, Inc., (800) 633-5096.

This review was modified by
schneid on December 05 2009 06:08:07 AM
“Honestly! This customer ordered a TV stand on the Sunday after Thanksgiving - the busiest shopping weekend of the year. Our website policy, receipt, and order confirmation CLEARLY states "Please allow us 3 business days to process, ship, and send you your tracking information" - and he calls first thing Monday morning to get a tracking number, seriously? Now, normally the 3 days to process and ship would suffice but the BUSIEST weekend of the year I would expect maybe a little good will while we work VERY hard to fill hundreds of orders...
WOW. I am just amazed at this one. I work very hard to give each customer the absolute best service possible and after 12 years online I would say we here at Dynamic Home Decor are doing very well at that.
To borrow from John Stossel "Give Me a Break!". ”