1/5
posted Oct-21-2010
I ordered a computer from The Refurb Depot on October 8th. I started checking the order status within a couple of days as their website says they attempt to ship within 1 to 3 days. The order finally indicated that it had shipped on October 14th, but a tracking number wasn't indicated. My credit card was charged on October 15th. On Monday, October 18th, I started attempting to reach them by phone, email, and fax to obtain the shipping number. No one has ever answered the phone, no matter what number I called. On Wednesday, October 20th, I received the following email:
Your order has been cancelled as the item you ordered was not shipped as we got sold out on the model you ordered. A refund is pending on your account. I have sent an email to the credit department to expedite the refund on your behalf. Sorry for the inconvenience.
Thank You
Sales Team
RefurbDepot.com
I responded with questions as to why the order status indicated that it had been shipped, and why my credit card had been charged, but of course, I haven't received (nor do I expect to receive) an answer.
I have purchased 2 televisions on 2 different occasions from The Refurb Depot in the past, and had absolutely top notch service from them; however, this will be the last time I do business with them.
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![Share](javascript:share_rating({"review_body":"I ordered a computer from The Refurb Depot on October 8th. I started checking the order status within a couple of days as their website says they attempt to ship within 1 to 3 days. The order finally indicated that it had shipped on October 14th, but a tracking number wasn\u0027t indicated. My credit card was charged on October 15th. On Monday, October 18th, I started attempting to reach them by phone, email, and fax to obtain the shipping number. No one has ever answered the phone, no matter what number I called. On Wednesday, October 20th, I received the following email:<br><br>Your order has been cancelled as the item you ordered was not shipped as we got sold out on the model you ordered. A refund is pending on your account. I have sent an email to the credit department to expedite the refund on your behalf. Sorry for the inconvenience. <br><br><br>Thank You<br> <br>Sales Team<br>RefurbDepot.com<br><br>I responded with questions as to why the order status indicated that it had been shipped, and why my credit card had been charged, but of course, I haven\u0027t received (nor do I expect to receive) an answer.<br><br>I have purchased 2 televisions on 2 different occasions from The Refurb Depot in the past, and had absolutely top notch service from them; however, this will be the last time I do business with them.","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/624902#comment624902","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"sauclair","rating":"1"}, "single");){kind=link}