1/5

posted Apr-20-2012

Absolute worst experience. I ordered a dryer on Sunday night at 10pm. The next morning I decided to cancel. I had not received a confirmation email. I tried finding a cancellation button on the site where I did find my order - tried to call but they don't open until 10am. At 10:30 --- less than 12 hrs after I placed the order, I sent an email stating that I wished to cancel the order. At 12:32 I received a confirmation email for the original order. When I called I was told that the order had ALREADY shipped and that the policy was that large appliances couldnt be returned for credit.. I could not cancel the order. My point to them was that I never even received a confirmation, how could I know that the order had shipped, and how could an order I placed the night before be out the door that quickly when their website says "Any order confirmation (electronic or paper receipt) given to you through Abe's of Maine does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Abe's of Maine reserves the right to decline and cancel an order, or supply less than quantity ordered at any time."
You can't have it both ways!
Long story short.. they told me that the dryer was on the truck and in route to me, they said that I would have to be responsible for the shipping... and that would be $228 EACH WAY - then they said that they had negotiated something special with the shipping company and they would only charge me $278 for shipping. I asked to speak to a supervisor and I was told that the supervisor would say the same thing. That's all they could do. So I disputed it with American Express... thank goodness I used AMEX and I finally today, received a full credit from them, but why did I need to go through all that.
I believe this company is not up front... while writing this.. I found another discrepancy in their 'fine print" ... see what you think...

On payment and charging your credit card:

Abe's of Maine accepts all major credit cards including, VISA, MasterCard, Discover, American Express, and Diners Club. We also accept Government purchase orders. Information, such as your current billing address and phone number are required in order to avoid any delays in processing your order. Please allow 24-72 Hours for processing on all orders. Once your order is verified and ready to ship, we then charge your credit card. .

SEE IF YOU SEE THE ERROR! look at when they charge your card...

How do I check the status of my order or change information on an existing order?
All credit/debit cards are charged within 24 hours of when an order is placed, pending verification. 1-2 business days should be allotted before calling (800) 992-2379 to check status of your order. Order status and on-line tracking information is now available by clicking the Tracking link on the top of the page. To make any type of changes on your order after it has already been processed call our customer service department at (800) 992-2379 ext. 2.

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