5/5

posted Feb-26-2004

Reasonable response time, received email confirmations on order and shipping info, arrived on time. Only problem was incorrect product in carton (close but not exact). Called customer service and promptly came to a resolution. Overall very satisfied.

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2/5

posted Feb-11-2004

Decided to purchase here because of price based on pricewatch.com. Called in advance to verify that product was in stock (BFG FX5900nu). I was told that it was available and would ship the same day if the order was in before 3pm est. I ordered it and received confirmation right away, then a ship confirmation with FedEx tracking number too.

BUT... although FedEx shows the tracking number in their system, the package appears to have never left the location. I have FedEx investigating the situation now. I just noted that this same situation happened to another ENPC customer too. Could be a ENPC error or could be a FedEx mess-up, we will see. I have contacted ENPC twice via email and no one has taken the initiative to help get it straightened out, ENPC just directs back to FedEx. The jury is out on this one and I will try to update this as the situation developes. For now... NO VIDEO CARD but I've paid for it.

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