4/5

posted Sep-06-2010

The price and selection of Vitamin Shoppe are excellent, and orders arrive quickly, but the order system is inflexible. It is impossible to cancel or modify an order, at least on weekends.

.I placed this order on Sunday at 9:42 in the morning; and then my wife asked if I could add another product. I checked the order status, and it had not yet shipped. A search of the website found nothing about canceling or modifying an order, so I used their built-in contact form to ask that the order be canceled, and then placed an additional order. I received an automated email about the cancellation message at 10:57, which stated that " We are reviewing your message now and will reply within 24 hours".

On Sunday night at 10:20 pm VS sent an email stating that the order had already shipped and that they were unable to cancel it. The notice of the order shipment itself did not arrive till 10:48 PM. I'll just refuse the order.

This review was modified by sampler on September 06 2010 08:19:59 AM

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1/5

posted Jul-06-2010

Not happy with Amazon today:

1. SuperSaver penalty: Amazon offers SuperSaver shipping on orders over $25.00. Compared to 3-5 day delivery time for standard shipping, SuperSaver orders should arrive within 5-9 days. No so. I ordered a bike repair stand on July 6. With SuperSaver, the _shipping_ date would have been July 12, whereas for standard shipping the _delivery_ date would have been July 12. In other words, delivery of an in-stock item was going to take 11-17 days, not 5-9.

2. Problems changing an order: I decided to pay for shipping. To find out what the costs would be, I first changed the order to two day shipping. But then I couldn't change to Standard or cancel. Apparently when you click two day shipping, the order is immediately in "process" and can't be changed on the web. After some time exploring the Customer Service screens, I discovered a "Call Me Back" option, entered my phone number, and was called within five minutes (good!). Luckily the rep was able to change the order, but I was so fed up at that point that I told her to cancel it.

3. Rebate switch: I had applied for an Amazon Visa to get a $40.00 rebate on my next purchase. After a while, I decided to re-order the item. Imagine my surprise when the advertised rebate for using the new Visa card was $30.00, not $40.00. I logged out, deleted cookies, and the next time I logged in, the rebate was up to $40.00 again. Amazon's been caught before raising prices for people who looked at an item once, then came back to order later. This looks like more of the same.

This review was modified by sampler on July 08 2010 09:11:15 AM

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5/5

posted Feb-09-2008

Excellent experience! I ordered two sets of WaterPik tips. Goodman's prices are good,y and the offer the largest range of shipping options that I've ever seen. I chose the cheapest: US Mail at $2.75. I received the shipping notification Feb 4 and the tips arrived Feb 6.

This review was modified by sampler on February 09 2008 08:05:25 AM

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